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Night Shift Supervisor

4 months ago

Perth, United Kingdom Starbucks (OCO Westend) Full time

We are looking for an engaging, motivated and energetic full-time night shift supervisor to join our wonderful drive thru team at Inveralmond. This role is usually worked 5 days out of 7. Experience in a drive thru or as a barista is preferred but not essential. What is essential though is a real positive attitude and you'll just love working in hospitality, easily connecting with our customers. If you think you'd be suitable then get in touch, send us your CV and a quick cover letter telling us a bit about yourself and why you think you'd fit right in.

We will soon be extending our opening hours back to 24hrs where the shifts will be 22.00pm to 06.00am. Until then, shifts will be varied between 2pm and 12am.

**Shift Supervisor Job Summary and Mission**:

- This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modelling and acting in accordance with Starbucks guiding principles.

**Summary of Key Responsibilities**
- Responsibilities and essential job functions include but are not limited to the following:

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned
- . Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
- Maintains regular and consistent attendance and punctuality
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products

**Salary**: £10.90 per hour

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Work Location: One location