Customer Service Executive

4 days ago


Aylesbury, United Kingdom MRK Associates Full time

**Customer Service Executive**

Based in Aylesbury, Buckinghamshire our client is a global organisation looking for a Customer Service Executive to join their customer services team on a permanent basis.

This job would suit someone with proven experience in a Customer Service environment, as well as strong administration and problem-solving skills with the ability to successfully interact with customers and team members.

This company is a highly successful international business with a growing number of sites across the UK and significant expansion internationally. The business is a market leader in its industry and is continuing to grow its portfolio into new markets.

The successful individual will have excellent communication, organisational, self motivating and planning skills, and be adaptable and flexible to change. They will also have excellent MS Office skills including MSOutlook, MSExcel, and MSWord.

Job responsibilities:

- To ensure all Customer orders and queries are processed accurately and in a timely manner and in line with deadlines.
- Handling inbound/outbound telephone interactions both internal and external in a professional, polite and efficient manner with a drive for first time resolution.
- Efficient and proactive ownership of Customer's enquiries and queries, including investigation and resolution by issuing credits and /or returns, offering alternative products or services.
- Identify any potential service issues and offer solutions for resolutions.
- Respond effectively to product enquiries including product features, stock availability and pricing.
- Look for and actively promote methods for increasing sales revenue
- Work collaboratively with the Sales team on the account management and building Customer relationships.
- Develop and maintain effective links with other internal departments to ensure Customer queries are answered efficiently.
- Provide cover for other team members during times of absence.
- Contribute to the team effort to ensure all department goals and targets are achieved.

This is a great role for an ambitious Customer Service Executive seeing their future in an exciting and growing business that can offer this opportunity.

For more information about this role or any other Customer Service Executive jobs in Aylesbury, Buckinghamshire please don't hesitate to contact us in confidence or visit our website.

MRK Associates - AGY.

Helping you build the career you deserve



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