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Waste Management Executive Customer Service

4 months ago

Aylesbury, United Kingdom Biffa Ltd Full time

**Changing the way people think about waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000 colleagues around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull.

That is why we're the UK's No. 1 choice for business waste management.

Help us make a difference as a **Waste Management Executive (Customer Service)**based in **Aylesbury.**

**A quick look at the role**:

- To be primary contact to respond and resolve customer enquiries, complaints and order requests in a timely, accurate and professional manner
- To perform follow up calls on customer enquiries, complaints and orders to assure follow-through, completion and satisfaction
- To set-up and maintain accurate and timely customer profile for all customer interactions. This includes contacts, orders, service courtesy calls and surveys
- To meet agreed daily and weekly customer service centre activity and retention goals
- To liaise with other departments within Biffa to resolve issues
- To input accurate information into the system
- To build and develop effective internal and external relationships
- To recognise trends and identify and implement service/process improvements/opportunities
- To make outbound courtesy calls to customers ensuring service standards are as they should be
- To accurately process payment transactions where applicable
- To formulate reports for renewals and process renewal forms received by post (GWC ONLY)
- To resolve all enquiries and queries effectively and within the service level agreements
- To be first point of contact for operational depot assisting with administration and queries
- To take responsibility for specific club and all administrative duties required to include regular data cleanse exercises (GWC ONLY)

**Requirements**:
**Skills, Experience and Qualifications**:

- Preferably 1 years' experience within a customer service environment
- Knowledge of the Waste Management Industry (preferred)
- Process fundamental knowledge and skills regarding all dimensions of company services provided
- Knowledge of a Customer Information Database and other customer related database knowledge and skills
- Ability to manage own workload effectively and efficiently.
- Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members, internal and external customers
- Organised, able to plan and prioritise
- Able to problem solve
- Ability to keep to strict deadlines

**Benefits**

**And here's why you'll love it at Biffa.**
- Salary of £21,500
- 24 days holiday a year plus Bank Holiday days _and_ the opportunity to buy and sell holiday
- Generous pension
- Medical and dental scheme
- Cycle to work scheme
- Retail, leisure and travel discounts
- Free parking on site
- A robust training and development programme which opens the door to a number of great internal progression opportunities