Workshop Controller

6 months ago

Woking, United Kingdom WEST END GARAGE Full time

**Workshop Controller**

**Job Duties**
- Customer Satisfaction (CSI): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
- Generating Gross Profit: To deliver gross profit in line with the business plan by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
- Workshop Loading: To distribute and control the issue of work to the technicians to maximise quality and overall efficiency.
- Supervising the Team: To lead, motivate, coach and develop the team to achieve their daily objectives.
- Parts Liaison: To ensure a strong relationship is maintained with the parts department to maximise parts availability.
- Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair.
- Manufacturer Franchise Warranty Standards: To ensure that the manufacturer’s warranty standards are adhered to at all times.
- Health and Safety: To ensure that a safe working environment is maintained in line with the Company’s Health & Safety policy and that general housekeeping and appearance are maintained at a high standard.

**Essential Criteria**
- Experience in a franchised Dealership
- Basic IT Literacy Desirable Criteria
- Experience of working as a fully qualified Technician / MOT tester preferable
- A full UK driving licence

**Essential Competencies**

Delivering results and meeting customer expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical, and orderly way; consistently achieves project goals.

Coping with pressures and setbacks: Maintains a positive outlook at work, working productively in a pressurised environment, keeping emotions under control during difficult situations. Handles criticism well and learns from it by balancing the demands of a busy work life.

Deciding and Initiating Action: Takes responsibility for actions, projects and people and uses initiative, working under own direction. Initiates and generates activity and introduces changes into work processes. Makes quick, clear decisions which may include tough choices or considered risks.

**Working Hours** : This is a full-time position.

**Schedule**:

- Monday to Friday
- Saturday, (1 in 4 weekends)
- Sunday, Closed

Monday to Friday 8:00am to 6.00pm, Saturday 8:00am - 5.30pm

Basic Salary:

- Basic Salary £34,000.00 OTE: £55,000.00 (uncapped bonus scheme).

**Job Types**: Full-time, Permanent

Pay: £34,000.00-£55,000.00 per year

**Benefits**:

- Company car
- Company pension
- Free parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus
- Safety bonus

Licence/Certification:

- full uk Driving Licence (required)

Work Location: In person

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