Experienced Dental Receptionist

2 weeks ago


Birmingham, United Kingdom Birchfield dental practice Full time

We are looking for a receptionist who has previous experience in a NHS dental practice.

**About us**:
We are a busy 6 surgery NHS practice.

**Summary of Job role**:
As a part of the receptionist team, you will be responsible for providing high quality front of house services for patients to contribute to an overall exceptional patient experience. Reception team members are key to the first impressions of our patients and therefore must be able to carry out the following tasks to the highest standards:

- Achieve positive outcomes from patient queries in a timely and efficient manner
- Ensure that both the Manager and staff are kept fully aware of any relevant feedback from patients.
- Attend appropriate training courses, when required
- Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice credit policy
- Managing all the invoices and deliveries
- Gathering of data regarding patients and treatment outcomes
- Regular meetings with lead dental nurse, practice manager and management teams
- Diffuse patient complaints at front desk
- Assist patient with any queries they may have

The role will entail supporting the team with the general administrative tasks required for the efficient running of the practice.

**Essential requirements**:

- Make day to day decisions In line with the practice ethos
- Attention to detail when multitasking
- Previous experience in the dental industry
- Positive attitude and good communication skills
- Competent level of IT proficiency preferably R4

**Key Job benefits**:

- A competitive salary with the opportunity to grow quickly with an ever expanding business.
- A great opportunity to work alongside our friendly professional world-class team
- Annual BLS & AED training to all staff
- Annual fire training
- On-going support and the opportunity for personal and professional development
- Free annual scale and polish
- Extra days annual leave for your birthday
- Extra annual leave for 5 years service
- extra annual leave for 10 years service
- Free car parking

If you feel that you have the skills, abilities and enthusiasm to succeed in this role then we would love to hear from you.

Hours:
Monday-Thursday 9am
- 5.15pm

Friday 9am
- 5pm

Saturday 9am
- 1pm (on a rota basis normally 1 in 5)

**Job Types**: Full-time, Permanent

**Salary**: £7.42-£12.67 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Dental receptionist: 1 year (required)

Work Location: One location


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