Finance Customer Service Administrator
2 weeks ago
A friendly and relaxed Financial Services company based in St Albans are looking for a Customer Service Administrator to join a friendly and welcoming team.
This is a busy and interesting role where you will be speaking to customers on the phone and offering a high level of customer service, dealing with any enquiries that come in via telephone and in writing.
You will be based within a modern office centrally located and in easy reach of the town centre.
The company offer excellent opportunities for development and progression in the future. You will work in a friendly and sociable team where everyone supports each other.
**What’s in it for you**:
- **Salary**: £20k to £24k depending on experience
- **Hours**: **Monday to Friday 9 - 5.30**:
- Life Assurance
- Sickness cover
- Excellent training
- Social events
- Friendly and welcoming team
- Career progression
**Key Responsibilities**:
- Provide an excellent standard of service
- Deal with correspondence to and from clients as necessary, bringing any issues to the attention of the Team Leader
- Deal politely with clients on the telephone
- Process general administration, account amendments and new business inputting
- Achieve and succeed service standards on call answering and missed calls
- Comply with legislative and regulatory requirements, e.g., data protection, money laundering, FCA rules, treating customers fairly
- Work as part of a team, assist colleagues if directed
**What the employer is looking for**:
- 1 years+ experience within customer service and administration
- Experience from the financial services industry is preferred
- Minimum qualifications of GCSE standard or equivalent
- Good interpersonal, organisational and communication skills
- Ability to work to tight deadlines in a pressurised and fast-moving environment
- Ability to adapt to change with a flexible approach
- Strong communicational skills and good attention to detail
- Proficient in Microsoft Excel and Word
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
**Salary**: £20,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Life insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: JD3015
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