Senior Associate

8 months ago

Remote, United Kingdom Internews Full time

**ABOUT THE OPPORTUNITY**

The Senior Program Associate (SPA) is a program support position in a team that drives strategic and annual planning, internal communications, organizational impact, learning, and knowledge management within Internews. This position provides administrative, programmatic, and technical support to the Senior Vice President, Impact & Learning team, and strategic advisors, and works across the department to support various initiatives and activities. The SPA is expected to perform complex tasks requiring prior experience, education, or training.

The SPA supports the SVP of Strategy, Impact & Learning, with an eye towards internal communications and learning in all components of the role to help Internews create an environment of shared understanding, helping staff to feel informed and connected to the work of Internews and its mission.

**LOGISTICS**

**OUR COMMITMENT TO FOSTERING A CULTURE OF BELONGING**

**DAY-TO-DAY TASKS will include**:
**Internal Communications and Strategy**
- Support ongoing engagement of staff in the implementation of Internews' new three-year organizational strategy, including providing updates, creating presentations, etc.
- Together with the SVP, support the defining and gathering of key metrics for measuring and reporting on progress integrating the strategic framework at the organizational level.
- Provide support to the SVP in the development of an internal communications strategy, including gathering input and feedback, managing the structure and processes, drafting communications materials, organizing meetings, and following up on feedback and other tasks as needed.
- Assist in the rollout and oversee the implementation of a new internal communications strategy once developed, including gathering ongoing feedback, modeled after Internews' best practices in community engagement and accountability.
- As part of internal communications strategy, assist in creating structures and processes to ensure transparency and engagement around decision-making and change management.
- Organize and run the quarterly portfolio review process; support the annual planning process.
- Support the strategic advisors (Gender, Information Integrity, Information Ecosystem Assessments and others) as needed, including taking notes, doing research, building presentations, etc.

**Knowledge and Learning**
- Support the Impact and Learning teams in after-action reviews, research, writing, event planning (such as the Global Internews Gathering (GIG), panels, and webinars), and other needs.
- Collaborate with People & Culture colleagues and the Knowledge & Learning team to assist in ongoing development and implementation of onboarding process and materials.
- Collaborate with External Affairs on tracking and elevating thought leadership activities, opportunities, and materials across the organization.

**Overall Department Support**
- Meet regularly with team leads to proactively identify projects, coordinate needs, and prioritize competing workloads.
- Join departmental meetings; take and share notes as requested.
- Draft communications materials for teams as needed, such as social media content, two-pagers, presentation decks, positioning papers, etc.
- Compile and write monthly updates about the department for sharing internally with Internews staff.
- Build, champion, and maintain department-related webpages on our internal knowledge-sharing platform, the Hive.
- Provide copy-editing and review of reports as requested.
- Arrange virtual meetings, including organizing meetings, webinars, and other events across time zones with international partners and fellow colleagues, and documentation of meetings.
- As needed, provide administrative support. This may include support contracting and payment requests, forms and documentation related to consultants, payments, or reports.
- In all duties, uphold **Internews' Core Values** and demonstrate commitment to fostering a culture of **Belonging, Dignity, and Justice**.

**QUALIFICATIONS WE'RE LOOKING FOR**

**Required**
- Three years of prior relevant experience, preferably in international development or the non-profit sector.
- Relevant University degree or equivalent work/lived experience.
- Excellent written and oral communication skills.
- Excellent organizational skills and attention to detail.
- Proven ability to balance and effectively prioritize multiple assignments and deadlines.
- Show sensitivity and understanding of diverse perspectives in a multicultural environment.
- Proactive willingness to communicate any challenges you're facing to your supervisor and ask for help.
- Professional-level fluency in English.
- Optimism, a sense of humor, and excitement at supporting and elevating voices of people across the globe.

**Preferred**
- Experience in organizational internal communications.
- Familiarity with the media development sector, and global information landscape/challenges.
- Familiarity with, and interest in, relevant

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