Cloud Support Associate

5 months ago

Reading, United Kingdom AWS EMEA SARL (UK Branch) Full time

System Administration experience ideally gained in a Linux operating environment (Ubuntu).
Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
Understanding of virtualisation and cloud computing (Hypervisors, VMware, Xen).

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.

Key job responsibilities
WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS?

Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.

**Career development**: We promote advancement opportunities across the organisation to help you meet your career goals.

**Training**: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
AWS Premium Support is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Reading, GBR

Bachelor’s degree in Information Science or Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Knowledge of AWS and Cloud Computing concepts.
Good understanding of security best practices.
Good understanding of distributed computing environments and methodologies.

  • Cloud Solutions Architect

    4 days ago

    Reading, Reading, United Kingdom Cloud Academy Full time

    Job Title: Cloud Solutions ArchitectJob Summary:We are seeking a skilled Cloud Solutions Architect to join our team at Cloud Academy. As a Cloud Solutions Architect, you will be responsible for designing and developing cloud-based solutions that meet the needs of our clients. This is a unique opportunity to work with a talented team of professionals who are...

  • Cloud Technical Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    {"h3":{"text":"Job Role: Cloud Technical Consultant"}},The Cloud Technical Consultant role within the Technical Centre of Excellence (TCOE) team at Westcoast Cloud delivers enablement for partners on various Microsoft Cloud solutions. Cloud Consultants are primarily focused on the strategic business levers of Security, Copilot, AI, Modern Work, Azure, and...

  • Cloud Technical Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    {"h3":{"text":"Job Role: Cloud Technical Consultant"}},The Cloud Technical Consultant role within the Technical Centre of Excellence (TCOE) team at Westcoast Cloud delivers enablement for partners on various Microsoft Cloud solutions. Cloud Consultants are primarily focused on the strategic business levers of Security, Copilot, AI, Modern Work, Azure, and...

  • Cloud Technical Specialist

    1 month ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    {"h3":{"text":"Job Role:","style":"bold"}},Partner Enablement and Technical Consultant (Training, Advisory, and Escalation){"h3":{"text":"Job Description:","style":"bold"}},The Cloud Consultant role within the Technical Centre of Excellence (TCOE) team delivers enablement for partners on various Microsoft Cloud solutions. Cloud Consultants are primarily...

  • Cloud Technical Specialist

    1 month ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    {"h3":{"text":"Job Role:","style":"bold"}},Partner Enablement and Technical Consultant (Training, Advisory, and Escalation){"h3":{"text":"Job Description:","style":"bold"}},The Cloud Consultant role within the Technical Centre of Excellence (TCOE) team delivers enablement for partners on various Microsoft Cloud solutions. Cloud Consultants are primarily...

  • Cloud Technical Consultant

    2 months ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    Job Role:Partner Enablement and Technical Consultant (Training, Advisory, and Escalation)Job Description:The Cloud Consultant role within the Technical Centre of Excellence (TCOE) team delivers enablement for partners on various Microsoft Cloud solutions. Cloud Consultants are primarily focused on the strategic business levers of Security, Copilot, AI,...

  • Cloud Technical Consultant

    2 months ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    Job Role:Partner Enablement and Technical Consultant (Training, Advisory, and Escalation)Job Description:The Cloud Consultant role within the Technical Centre of Excellence (TCOE) team delivers enablement for partners on various Microsoft Cloud solutions. Cloud Consultants are primarily focused on the strategic business levers of Security, Copilot, AI,...

  • Cloud Technical Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    {"h3":{"text":"Job Role: \u200b\u200bCloud Consultant"},"p":{"text":"As a Cloud Consultant at Westcoast Cloud, you will play a key role in delivering enablement for partners on various Microsoft Cloud solutions. Your primary focus will be on the strategic business levers of Security, Copilot, AI, Modern Work, Azure, and Biz...

  • Cloud Technical Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    {"h3":{"text":"Job Role: \u200b\u200bCloud Consultant"},"p":{"text":"As a Cloud Consultant at Westcoast Cloud, you will play a key role in delivering enablement for partners on various Microsoft Cloud solutions. Your primary focus will be on the strategic business levers of Security, Copilot, AI, Modern Work, Azure, and Biz...

  • Cloud Technical Specialist

    1 week ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    Job Role:As a Cloud Technical Consultant at Westcoast Cloud, you will play a key role in delivering enablement for partners on various Microsoft Cloud solutions. Your primary focus will be on the strategic business levers of Security, Copilot, AI, Modern Work, Azure, and Biz Apps.Key Responsibilities:Provide technical enablement and Pre-Sales assistance...

  • Cloud Technical Consultant

    1 month ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    Job Title: Partner Enablement and Technical ConsultantCompany: Westcoast CloudJob Overview:The Partner Enablement and Technical Consultant role within the Technical Centre of Excellence (TCOE) team is responsible for delivering enablement for partners on various Microsoft Cloud solutions. This includes providing technical guidance and support to help...

  • Cloud Technical Consultant

    1 month ago

    Reading, Reading, United Kingdom Westcoast Cloud Full time

    Job Title: Partner Enablement and Technical ConsultantCompany: Westcoast CloudJob Overview:The Partner Enablement and Technical Consultant role within the Technical Centre of Excellence (TCOE) team is responsible for delivering enablement for partners on various Microsoft Cloud solutions. This includes providing technical guidance and support to help...

  • Cloud Exam Creator

    7 days ago

    Reading, United Kingdom Cloud Academy Full time

    Company Description Contract type QA Ltd Permanent Job specifics: Cloud Exam Designer Remote/Home Based UK Full time, hrs per week Job purpose: You will join QA as Assessment Specialist working within our Content team. Reporting to our Senior Assessments Manager, this person will play a pivotal role in ensuring our assessments remain...

  • Cloud Exam Creator

    6 days ago

    Reading, United Kingdom Cloud Academy Full time

    Job DescriptionThe role and what you will be doing:You will be ideally well versed in CLOUD TECHNOLOGIES including Azure, AWS, GCP etc and have an enthusiasm for commenting on or developing insights into new technical advancements and changes.Write clear, accurate, and relevant assessments for QA enterprise training, including but not limited to:...

  • Cloud Services System Administrator

    4 months ago

    Reading, United Kingdom Westcoast Cloud Full time

    **Job Role: Technical Deployment and Management of M365, Azure, Business Applications; Cloud Products**: The System Administrator will be responsible for reviewing, maintaining and (where appropriate) designing processes and solutions for the Cloud infrastructure internally, working closely with the Service Desk Manager and the Technical Project Manager....

  • Cloud Service Desk Specialist

    4 months ago

    Reading, United Kingdom Westcoast Cloud Full time

    **Job Role**: Technical Support for M365, Azure, Business Applications; Cloud Products**: Tier 2 team members will be expected to carry out technical troubleshooting and diagnostics, aiming to resolve tickets in-house. Where necessary, tickets requiring additional support will need managed escalations to third-parties. The team is responsible for every step...

  • Cloud Solutions Architect

    4 weeks ago

    Reading, Reading, United Kingdom Vallum Associates Full time

    Azure Architect OpportunityVallum Associates is seeking an experienced Azure Architect to join our team. As a key member of our cloud services team, you will be responsible for leading the deployment of Azure solutions, ensuring they are scalable, secure, and cost-effective.Key Responsibilities:Lead the deployment of Azure solutions, ensuring they meet...

  • Cloud Solutions Architect

    4 weeks ago

    Reading, Reading, United Kingdom Vallum Associates Full time

    Azure Architect OpportunityVallum Associates is seeking an experienced Azure Architect to join our team. As a key member of our cloud services team, you will be responsible for leading the deployment of Azure solutions, ensuring they are scalable, secure, and cost-effective.Key Responsibilities:Lead the deployment of Azure solutions, ensuring they meet...

  • Microsoft Cloud Solutions Architect

    1 month ago

    Reading, Reading, United Kingdom Vallum Associates Full time £90,000 - £110,000

    Azure Cloud Architect OpportunityVallum Associates is working with a leading SaaS company that develops and implements a cloud-based CIS & CRM solution for the Energy & Utilities sector.The platform is built on Microsoft Dynamics 365 and delivered as a service in the Microsoft Azure Cloud.We are seeking an experienced Azure Cloud Architect to lead the...

  • Cloud Solutions Architect

    2 months ago

    Reading, Reading, United Kingdom Vallum Associates Full time £90,000 - £110,000

    Job Title: Cloud ArchitectJob Type: Full-timeCompany: Vallum AssociatesLocation: Remote (with occasional travel to Reading office)About the Role:We are seeking an experienced Cloud Architect to join our team at Vallum Associates. As a Cloud Architect, you will be responsible for designing and implementing cloud-based solutions for our clients in the Energy...