Configuration Officer

2 weeks ago


Birmingham, United Kingdom West Midlands Police Full time

**Job Title**: Configuration Officer - Duty Management
**Grade**:Police Staff Grade 4
**Salary**:£24,552 - £27,690
**Closing Date**:30th January 2023

Shared Services is a multi-functional department which supports the Force by providing services both internally and externally. Internal services include Staff and Officer Payrolls, Duties and Rostering, Pensions and Smart card issuance. External functions include payment to all Force suppliers and management of monies owed to the Force.

**The Role**:
One of the key areas of responsibility within the department is the management of attendance and absence of all staff and officers via the Force wide Mytime Duty Management system. This system records expected duties and shifts worked by all officers and staff, any changes to these and any absence from these duties including annual leave and sickness. This opportunity lies within the Duty Management Configuration Team who have responsibility for maintaining the Mytime system and access to the system by its users across the Force.

The Duty Management Configuration team also provide support to the Access and Smartcard team within Shared Services, the successful applicant will receive full training on the issuance and maintenance of smartcards and building access, and will be required to support on a regular basis.

**Key Skills**:

- Possess a high degree of accuracy and attention to detail.
- Ability to analyse data.
- Highly motivated & resourceful with excellent problem solving skills.
- Inquisitive, flexible and adaptable and able to learn new processes and systems quickly and effectively.
- Able to work effectively as part of a team and deliver results in a highly pressured environment.
- Able to prioritise and manage own workload and that of others.
- IT literate, including the effective use of MS Office and core systems within Shared Services.

**Essential Criteria**:

- Experience of working in a transactional & customer service delivery environment and effectively dealing with customers.
- Good knowledge of what excellent service delivery looks and feels like.
- Good knowledge across all areas within the remit of the role within the service delivery area (service catalogue, policies, processes, systems, service level agreements and performance targets).
- Experience of delivering initiatives/projects that increase efficiency, reduce cost and improve the overall customer experience.
- Experience of developing and maintaining, standard operating procedures, processes and audit controls.
- Experience of monitoring service delivery & quality and producing useable performance and management information.
- Experience of developing strong working relationships with a wide range of stakeholders.
- Experience of managing own workload and that of others.
- Experience of working in a progressive fast paced customer service environment using the latest ways of working and communicating with customers (for example self-service, web chat).
- Knowledge of process redesign & quality assurance techniques.

**Hours**:
The role will be based at Lloyd House 6th Floor, the standard working week will be 0800- 1600 Monday to Friday. The department operates the standard Force flexi scheme, there may be a degree of flexibility required in order to meet operational requirements.

**Medical**:
Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

**Vetting**:
Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

**Contact**:
**Interviews**:
Interviews are planned to take place w/c 13th February 2023

**"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"


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