Senior IT Engineer

3 weeks ago

Birmingham, United Kingdom Friend MTS Limited Full time

About the role…

We're in need of a seasoned Senior IT Engineer to fortify our IT team, focusing on internal operations and collaboration systems within our expanding technology company. The role demands strategic planning and hands-on technical support for our predominantly cloud-based infrastructure across multiple sites. Reporting directly to the COO, this position offers a hybrid work arrangement, requiring a minimum of two days in our Birmingham office weekly, with occasional travel. Our IT ecosystem heavily relies on Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, catering primarily to a Mac-centric user base with ongoing migration efforts from Windows.

The role of Senior IT Engineer is pivotal in maintaining and advancing our internal IT landscape and collaboration systems. Operating within a dynamic, growth-oriented environment, the successful candidate will contribute to strategic initiatives while offering hands-on support. Reporting to the COO, this role offers a hybrid model, with two days required in our Birmingham office and occasional travel. Our cloud-centric IT infrastructure, supporting domestic and international offices alongside remote workers, relies on Google Workspace, Zoom, Cisco, Palo Alto, Okta, and Jamf, with a predominant user base on Mac systems and ongoing migration efforts from Windows. This presents an exciting opportunity for an experienced IT professional to have a significant impact within our innovative organisation

As one of our Senior IT Engineers, you will:

  • Oversee internal IT, networking, and cloud-hosted services
  • Develop and maintain systems architecture diagrams for documentation and support purposes
  • Ensure data, network, and backup system security
  • Lead hardware and software configuration upgrades through project management
  • Identify and resolve problematic systems/issues with strategic solutions
  • Evaluate new technologies and solutions, conducting cost/benefit analyses for recommendations
  • Contribute to IT budgeting for efficiency and cost-effectiveness, while managing the IT Helpdesk System and resolving end-user issues

To be set up for success as one of our Senior IT Engineers, you will have:

  • Extensive hands-on experience in senior IT roles, encompassing network administration, IP/data/routing, switching, configuration, and troubleshooting
  • Proficiency in Cisco network environments administration, with demonstrable expertise
  • In-depth familiarity with the Apple ecosystem, managing predominantly macOS and iOS user bases, including proficiency with Jamf or similar Mac device management systems
  • Knowledge in managing Google Workspace (G-Suite), Okta or equivalent, Atlassian products, Zoom, and other cloud-first IT systems
  • Expertise in cloud-based IT service management, notably AWS infrastructure components, including on-prem to AWS network bridging
  • Excellent understanding of VPN, DNS, DHCP, LANs/VLANs, especially within Cisco networking environments, and experience in firewall management (preferably Palo Alto), including rules configuration
  • Proficiency in IT ticketing systems management against SLAs, with adept record-keeping skills utilising defined helpdesk software/tools, and the capability to research, design, and propose cost solutions to business challenges

Nice to haves:

  • Possession of Apple certifications (e.g., ACSP), Jamf training, or equivalent Apple business qualifications
  • Completion of Okta Essentials training and certification
  • Attainment of CCNP and/or CCNA certification or similar qualifications
  • Linux qualifications/certifications across any vendor/distribution
  • Experience and familiarity with ISO 27001 and other security compliance standards
  • Foundation certification in ITIL V3
  • Proficiency in managing Zoom collaboration services, including video conferencing and Zoom phone, coupled with strong teamwork, initiative, creativity, maturity, and professionalism

What we will offer you:

  • 25 days holiday, plus Bank Holidays. (We are trialling unmetered leave in 2024)
  • Hybrid working (We split our time between our offices and remote working)
  • Tech set-up (MacBook) to ensure you are fully equipped to be successful
  • Agile and flexible working to support and encourage work/life balance
  • Supported Pension Scheme
  • After 3 month’s employment, life assurance at four times salary
  • Private Medical Insurance benefits
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