Customer Service Representative
3 weeks ago
This is a fantastic opportunity to work for an established business with over 24 years of trading in the industry. As the business continues to grow, they now have a position available for an experienced Customer Service Representative to join their existing, friendly team.
Our client provides 24/7 reactive plumbing and drainage services to the domestic and commercial sector, as well as pre-planned maintenance and remedial works.
You will be joining a friendly and supportive team, and the working environment is fun and professional - they even have an office dog There is opportunity to progress based on performance and attitude, along with in house training from and training at their Head Office in Brackley.
**What we need from you as a Customer Service Representative**:
- A minimum of 2 years’ experience working in a similar office-based Customer Service role
- Have an excellent level of customer service skills
- Be a good administrator, able to prioritise tasks
- Good all round IT experience
- Able to work 1-4 weekends, out of hours phone duty
**What the role involves**:
Working at the front end of customer support your essential duties and responsibilities will include:
- Answering the telephone following an established script
- Convert customer enquiries into booked appointments
- Dispatch appointments to technicians using Webchise and online tracking system
- Monitor and manage technicians' workload dynamically to cater for emergencies, geographies, and specific customer needs
- Keep customers informed of schedule changes
- Type up / follow up quotations for recommendations that are completed in full by technicians or supervisor
- Conduct follow up service calls
- Credit control duties to ensure debtors are managed
- General office duties include filing, ordering stock and purchase invoice matching
- Marketing - social media and website updates, blogs etc
- Take emergency calls and dispatch technicians outside office hours (rota basis)
**Salary/hours**: £22,500 p.a. plus performance bonus and out of hours pay. Working Monday to Friday and 1 in 4 weekends on out of hours phone duty.
**Benefits**:
- Company pension scheme
- Onsite parking
- 20 days holiday, plus Bank Holidays
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- office based, customer service: 2 years (required)
- MS Office/CRM/Database: 2 years (required)
Work Location: One location
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