Administrator - Case Admin ao - Band 2

2 weeks ago


Derby, United Kingdom Brook Street Full time

Our public sector client National Probation Service require 5 Case Administrators based in Derby offices, excellent opportunity within the MOJ - £9.65 per hour.
The role is temporary initially for 3 months with probable extension, working full time 37 hours per week Monday to Friday.
You will carry out a variety of admin duties to provide comprehensive support to the existing team specific to education and training.
Duties may include but not be limited to
- taking calls from offenders, answering any queries confidently
- To support offender management teams using case management systems
- data inputting after the calls
- Providing excellent customer service to a variety of probation service users
- Cover Reception as and when required.
- To post enforcement letters for non-compliance.
Our client requires the following key skills
- Excellent customer service
- Ability to work using own initiative
- Excellent communication skills both written and verbal
- Excellent telephone manner
- Ability to deal with a variety of probation users and the public with empathy and understanding
- Good keyboard & IT skills including proficiency in MS Office Word and basic skills in Excel.
- Ability to use databases
The pay rate is £9.65 per hour, benefits include holiday pay and pension scheme


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