Head of Medical Assistance Network

2 weeks ago


Haywards Heath, United Kingdom Collinson Full time

Collinson is one of the world’s leading providers of international healthcare, medical assistance, and remote medical services. Collinson is a global organisation; headquartered in the UK, with 21 offices and over 2,500 employees worldwide, we look after the welfare of over 20 million people on behalf of more than 800 clients in over 170 countries.

We provide a full range of Assistance and Claims Management services, including emergency medical response, medical evacuation and repatriation, medical triage and second opinion, telemedicine consultations, primary and secondary medical appointment setting and case management, international medical network management, medical screening and fit for work assessments, occupational health consultations, return to work case management and assessment, remote site ‘topside’ support, and remote site medical staffing.

We provide these services to expatriates (and their dependents), local national employees, and business travellers of a broad range of clients including Multi-National Corporations, Government Departments, Non-Governmental Organisations, and Insurers.

**What does a Head of Medical Assistance Network do at Collinson?**

This is an exciting role with the remit to lead Collinson’s Insurance network globally, and the responsibility to develop, grow and maintain the medical assistance network, and to manage its day-to-day operation and functions.

You will lead the Insurance division’s Medical and Assistance Network Department to deliver customer and commercial value through the development and management of a truly global Medical and Assistance Network.

This will include responsibility for the design, development, and delivery of a successful strategy to realise value from medical and assistance supply chains. Full accountability for the management of network spending. Responsibility for new and existing supplier relationships to fulfil customer experiences, deliver best-in-class service and quality standards, and drive business profitability and growth.

**Key Responsibilities**
- Lead all Insurance network activities globally including the strategy, design and implementation of international network development plans in line with company objectives and goals
- In coordination with the operations and business development functions, the Network Manager will develop and implement a global network strategy to meet the current and future needs of the business.
- Management and development of the Insurance network team to ensure successful and effective delivery of the network strategy.
- Manage the day-to-day operations of the network function, including coordination with the operations and business development functions to ensure seamless service delivery across all functions.
- Manage key supplier contractual relationships, including contract and pricing negotiations, and contract maintenance/renewal.
- Secure quality standards and manage the performance and relationships of the medical network of service providers and intermediaries.
- Analyse and participate in the negotiation of contracted medical facilities and ancillary providers
- Manages and maintains existing international provider relationships
- Work across departments to resolve provider related service issues
- Investigates inquiries in a timely manner by answering remittance, payment, benefit, claims and eligibility questions when necessary
- Creates monthly, quarterly and annual network development reports for internal and external clients
- Develop the short-, medium
- and long-term provider management plan based on the understanding of customer and business requirements and market opportunities, in line with the overall business strategy.
- Responsible for researching, identifying and scoping opportunities, creating business cases and syndicating network strategy
- Comprehensive governance and departmental architecture to ensure best practice, commercial. Regulatory and audit requirements are fulfilled in line with insurance business strategy
- To collaborate with teams for product and proposition development to grow business and innovate in the market
- To establish and monitor key metrics to measure network delivery and optimise cost containment
- Represent Insurance at key customer sales opportunities and account manage to support retention and new business activity
- To represent Collinson at industry conferences and provide content for external communications

**Knowledge, skills and experience required**
- Proven experience in medical and clinical network management
- Strong medical experience/knowledge, and an understanding of the supply chain for international medical service delivery
- Proven experience in working with air ambulance suppliers
- Strong commercial acumen
- Strong experience in medical credentialing
- Experience in assessing, reviewing, and auditing the quality-of-service providers
- A good insight into medical providers’ accreditation methodologies
- An in-


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