CRM Configuration Executive

3 weeks ago

Nottingham, United Kingdom HM Land Registry Full time

Here at **HM Land Registry,** we are looking for a **CRM Configuration Executive** to join our CRM Team**. **You will join us on a **permanent full-time**basis**,**and in return,you will receive a **competitive salary of £34,854 per annum (Croydon £38,409).**

**The CRM Configuration Executive role can be based at any of the locations below**:
Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 3BH : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston uponHull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG1 7AU : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea,Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR

As a **CRM Configuration Executive**, you will be HM Land Registry’s expert on what needs to happen with the set-up of our Customer Relationship Management (CRM) system to meet business and customer needs.

Colleagues from across HM Land Registry will rely on your direction and advice as to what can and cannot be done, and ultimately you will be the one who decides what needs to change and how from the configuration point of view.

**Responsibilities as a CRM Configuration Executive**:

- Being responsible for the technical configuration of the CRM system
- Being responsible for managing the build, development and implementation of CRM system functionality and tools needed to drive the needs of HM Land Registry’s Business and Customer Strategies and emerging day-to-day issues
- Making decisions about what configuration changes are needed to meet operational and strategic needs, and ensuring those changes are implemented
- Innovating through using contact deflection and self-service tools to help meet HM Land Registry’s objectives around customer handling and volume/type of contacts
- Creating and implementing standard CRM system principles and approaches to facilitate consistent customer handling and data gathering

**What we are looking for in a CRM Configuration Executive**:
To be successful in this role you will have:

- Experience in managing the development and/or configuration of CRM systems in a complex/large organisation
- Had training or be accredited in configuring a CRM system
- Good working knowledge of Office tools, particularly Excel
- Confident to advise and make recommendations as to system capabilities and potential
- Demonstrable experience in implementing system changes to meet operational and strategic needs
- The Ability to influence colleagues, both directly and through your networks of contacts

**Benefits of becoming a CRM Configuration Executive**:
We offer very competitive terms, conditions, and benefits. We provide excellent opportunities for career progression, training, and development. You will have access to a Civil Service pension and benefits arrangements and competitive annual leave, as wellas **flexible working** - exactly what you would expect from a progressive employer.

It is a great place to work, where difference is celebrated and we're committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit thecommunities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.

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