Collections Advisor
6 months ago
We are looking for Collections Advisors to join a market leading business in Stoke on Trent. You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and ensure that they are given the help they need to ensure their accounts are kept up to date.
We will offer excellent benefits including a employees bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles, Progression and a competitive starting salary of £21000 increasing to £22,000 after 6 months, plus a bonus potential of up to £2400 per annum. Additionally a 3 month bonus of £500. Furthermore £20 towards you're gym membership every month.
A Monday to Friday rotating shift pattern with one Saturday required per month
Week one: Monday - Friday 8.00am until 4.30pm
Week two: Monday -Friday 10.30am until 7.00pm
**Responsibilities include**:
- Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
- Ensuring the system is accurately updated after each call
- Discussing debt resolutions and affordable options with customers and setting up payment plans and direct debits
- Processing payments
- Ensure the company bad debt policy is followed and reported accordingly
- Delivering excellent service and supporting customers by showing empathy during difficult times
- Achieve individual and team KPI’s
- Liaise and communicate with the relevant departments regarding the customer’s journey
**Skills required**:
- Up to 35 days holiday including bank holidays
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- An Employee Assistance Programme offering support to help look after your health and wellbeing
- Enhanced Family Leave Policies
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Free onsite parking and tea and coffee provided
- Pension scheme
- Long service awards
- 5 years - £250 and 1 days extra leave that year
- 10 years - £500 and 2 days extra leave that year
- 15 years - £750 and 1 days additional leave indefinitely
- 20 years - £1000- and 2-days additional leave indefinitely
All successful applicants will undertake employment reference checks, a credit check and DBS check.
**Job Types**: Full-time, Permanent
**Salary**: From £21,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
**Experience**:
- Call Centre: 1 year (preferred)
- Retail: 1 year (preferred)
- Care: 1 year (preferred)
- Hospitality: 1 year (preferred)
Work Location: In person
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