Webchat Advisor

3 weeks ago


StokeonTrent, United Kingdom Xpert Recruitment Solutions Ltd Full time

If you’re looking for a challenging but rewarding role in an ever-growing, fast-paced company. If you have great multi-tasking skills, then this is the position for you.

As a Webchat Advisor you will be pivotal in delivering a world class experience and be responsible for handling all customer queries via our online chat services, understanding each customer needs and tailoring a personal response. You will play an important role in supporting our contact centre by collecting overdue payments and arranging payment plans. To be successful you will use your excellent communication and negotiation skills to reach the best and fair resolution for our customers.

The role is challenging yet rewarding as you’ll be dealing with a variety of customers with different financial situations each day and tailoring solutions to help them on the road to financial recovery.

Monday to Friday rotational shift pattern 8.00am until 4.30pm and 10.30pm until 7.00pm

**Salary**: £20,000

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Webchat: 1 year (preferred)
- Call centre: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: One location

Reference ID: Kat


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