Customer Service Advisor

6 months ago

Edinburgh, United Kingdom Capita Full time

**Contract Type: Permanent**

**Salary: £22,500**

**Hours of work: 37.5 hours per week. Monday to Friday between 8am - 8pm. NO WEEKEND HOURS**

**Location: Home-based however on day 1/2 it is essential to attend the site based at Morrison Street in Edinburgh City Centre to pick up your laptop equipment. You will also be required to travel into site again for the last 2 weeks of training. After this time the position will be home-based.**

This is a great opportunity for anyone who is looking to kick-start a career within customer services or those looking to develop their current customer service skills within the life and pensions sector.

As a Customer Service Advisor, you will support to customers with queries relating to their life & pensions product whilst providing an excellent customer service.

We will train you to deliver a service that is consistent, confident, friendly, and reliable so that each of your customers feel valued, understood, and listened to. However, it is your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected. Join us and you will be helping to create a stronger future for everyone.

**What you’ll be doing**:

- Answering inbound calls from customers and answering questions they have on their life & pensions product.
- Provide technically accurate and compliant responses to customer enquiries.
- Deal with customer data ethically and in accordance with FCA requirements.
- Carry out routine investigations to ensure resolution of customer queries and requests.
- Create, record and update customer data and produce appropriate output to ensure customer records are accurately maintained.
- Interacting with customers and advisers
- Achieving and maintain the required performance levels.

**What we’re looking for**:

- A passion for helping people along with relevant experience in face-to-face or call centre-based customer service.
- Excellent soft skills & listening skills to build rapport and create a positive customer experience whilst accurately relaying messages.
- Numeracy and computer literate (e.g., Microsoft Word, Excel)
- Customer focused when dealing with a range of people, including vulnerable customers.
- Have excellent attention to detail.
- Be highly organised and able to manage own workload to meet stretching personal and team targets.
- Minimum Grade C/4 in English and Maths

**What’s in it for you?**
- A competitive basic salary of £22,500.
- **23** days’ holiday **(rising to 27)** with the opportunity to buy extra leave plus Bank Holidays.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

**Further to this you will have access to an amazing benefits package including.**
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food.
- Discounted at home fitness plans and gym memberships.
- Exclusive discounts at your favourite stores including John Lewis, Curry’s PC World and many more through Capita’s “Perks at work scheme.”
- Exclusive colleague offers on Mobile phone contracts.

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated services.

**Notes**

**Equal Opportunities**

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Edinburgh

  • Customer Service Advisor

    1 month ago

    Edinburgh, United Kingdom Pertemps Full time

    Customer Service Advisor - Call CentrePertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.Position: Customer Service AdvisorLocation: Edinburgh City CentreHours: Monday - Friday, 1100 - 1900Duration: Until January 2025Pay: £13.48 per hourImmediate...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 0821079852 Applicants **£25,000 Per Annum** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Job Title**:Customer Service Advisor - **Start Date**:ASAP - 3 Months Contract (Possible Extension) - **Location**: Edinburgh EH2 - **Salary**:£25,000 per...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom LinkPoint Resources Ltd Full time

    Reference: - MH CSA 485421- Sector: - Account Manager, Administration, Brand Manager, Digital Marketeer, Events, General & Other, Marketing, Marketing & Business Development, Office Management, Office Support, Other, Other, Receptionist- Salary: - £30,000 Per Annum- Benefits: - Private Medical + Pension + Income Protection + Great Flexible Benefit-...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Customer Service Advisor**: - 263100559**£12.81 Per Hour** - Full Time**Temporary** **Edinburgh, City of Edinburgh** **Customer Service And Call Centre** **Job Description**: **Join Our Team as a Customer Service Advisor!** Are you passionate about making a positive impact on people's lives? Pertemps is currently recruiting dedicated individuals like...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Job Description Customer Service Advisor 6-month FTC, Full-time Edinburgh £24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor6-month FTC, Full-timeEdinburgh£24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training period.Position Overview:The...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor6-month FTC, Full-timeEdinburgh£24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training period.Position Overview:The...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, Scotland, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor6-month FTC, Full-timeEdinburgh£24,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their Edinburgh team. This is a full-time opportunity offering a salary of £24,000 FTE and a hybrid working model upon successful completion of the training period.Position Overview:The...

  • Customer Service Advisor

    7 months ago

    Edinburgh, United Kingdom Mettle Full time

    **Customer Service & Operations**, **Customer**: **Customer Service Advisor**: Edinburgh, United Kingdom Permanent Full Time R-00227290 **Power up what you do**: **This role is in Mettle**: Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account). Our people work differently depending on their jobs...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Are you a Customer Service Professional that is confident at dealing with complex queries?** **Have you previously worked in Financial Services within either the Banking, Pensions or Insurance industry?** **Do you have a passion for making a difference to customers lives?** **Our client, one of the UK's leading financial...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Barclays Full time

    **Customer Service Advisor** **Edinburgh** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Service Advisor** **LOCATION: Gyle shopping Centre** **SHIFT PATTERN: Saturday & Sunday, 15 HOURS PER WEEK** **PAY RATE: £10.82** PER HOUR** ABM UK is a leading provider of facility service solutions in the UK. With over 30 years of experience, we have built a reputation for delivering exceptional service to our...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom BES - Goole Full time

    Bailey Employment Services are recruiting on behalf of Lloyds Banking Group in Edinburgh.. Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their mortgage servicing team. **As a...

  • Customer Services Advisor

    6 months ago

    Edinburgh, United Kingdom ABM Full time

    **Description**: **JOB TITLE: Customer Services Advisor** **LOCATION: Gyle Shopping Centre** **PAY RATE: £10.72 PER HOUR** **WORKING HOURS: Saturday 8 hours Sunday 7 hours, 15 hours per week** Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets which benefits from easy commuting from Edinburgh city centre and surrounding areas, it...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh 35 Hour contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evans Halshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evans Halshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **A basic salary of £26,000 with a bonus of £4,000 and pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evanshalshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s passionate about...

  • Customer Service Advisor

    6 months ago

    Edinburgh, United Kingdom Evanshalshaw Renault Full time

    **Customer Service Advisor** **Location: Renault Edinburgh - Weekend Position** **Competitive salary with bonus, pension, critical illness pay, life assurance, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service superstar who’s...