Customer Assistant

3 days ago

Bury St Edmunds, United Kingdom M&S Full time

**All the details**

**Customer Assistant Travel Money**

**Work Pattern**:
Tuesday - 15:00 - 19:00
Thursday - 15:00 - 19:00
Saturday - 15:00 - 19:00

**Purpose**

To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time

Champion new ways of working within stores through an open mindset and positive attitude

Complete tasks and processes that deliver best in town standards

Serve and sell across all Travel Money and other service channels brilliantly well

Be the voice of our customer to help us continually improve

**Key Accountabilities**

Demonstrate a genuine interest in your customers and build good relationships

Serve our customers efficiently and brilliantly well

Deliver best in town standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence

Own your own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services help our customers

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and the part you play

Complete all Travel Money tasks with pace, accuracy and in line with procedures

Follow safe, legal and financial crime working practices

**Key Capabilities**

Understands how M&S operates, its strategy, future and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo ask why the company does things the way it does things and suggests improvements

Effective at communicating; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges, recovering quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store profitability

Work to get things done right first time within timescales

Comprehensive knowledge of Travel Money channels

Good level of product knowledge and other services

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities to delight

Adapting to change

Flexible and able to learn quick.

**Everyones Welcome**

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Thats why were revolutionising how we work and offering our most exciting opportunities yet. Theres never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    4 weeks ago

    Bury St. Edmunds, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team. If you have experience as a Customer Assistant, and want to move into a role that will offer you an opportunity to step up and lead a store in the Store Manager's absence, this could be a great position for you.** Here at McColl’s, we pride...

  • Customer Assistant

    4 days ago

    Bury St. Edmunds, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team. If you have experience as a Customer Assistant, and want to move into a role that will offer you an opportunity to step up and lead a store in the Store Manager's absence, this could be a great position for you.** Here at McColl’s, we pride...

  • Customer Assistant

    4 days ago

    Bury St. Edmunds, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team. If you have experience as a Customer Assistant, and want to move into a role that will offer you an opportunity to step up and lead a store in the Store Manager's absence, this could be a great position for you.** Here at McColl’s, we pride...

  • Customer Assistant

    3 weeks ago

    Bury St. Edmunds, United Kingdom McColl's Retail Group Full time

    **Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...

  • Customer Assistant

    4 weeks ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **Summary** Customer Assistant - Operations - Bury St Edmunds **All the details** **Working Pattern**: **Monday 04:15-10:15** **Tuesday 04:15-10:15** **Friday 04:15-10:15** **Saturday 04:15-10:15** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    6 days ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Bury St Edmunds **All the details** **Working Pattern**: Sunday 0600-1000 Monday 0430-0830 Friday 0430-0830 **This position contains an Unsociable Premium Pay which is £12.00 plus £3.00 Premium Pay. This pay rate is between the hours of 10pm and 6am.** **Purpose** To deliver a great shopping experience for our...

  • Customer Assistant

    5 days ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Early Mornings - Bury St Edmunds **All the details** **Working Pattern** **This position contains an Unsociable Premium Pay which is £10.90 p/h plus Premium Pay of £3 p/h.** **Pay is rising to £12 p/h + £3 p/h Unsocial Premium Pay from 1st April 2024.** Week 1 Tuesday 04:30 - 08:30 Wednesday 04:30 -...

  • Customer Assistant

    5 days ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** **Work Pattern** Week One: Monday 11:00-18:00 Friday 10:00-17:00 Saturday 10:00-17:00 Week Two: Sunday 10:00-17:00 Wednesday 10:00-17:00 Friday 10:00-17:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...

  • Customer Assistant

    4 weeks ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Customer Assistant Travel Money** **Work Pattern**: Tuesday 15:00 - 19:00 Thursday 15:00 - 19:00 Sunday - 10:00 - 14:00 **Purpose** To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time Champion new ways of working within stores through an open mindset and...

  • Customer Assistant

    3 days ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Customer Assistant Travel Money** **Work Pattern**: Tuesday 15:00 - 19:00 Thursday 15:00 - 19:00 Sunday - 10:00 - 14:00 **Purpose** To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time Champion new ways of working within stores through an open mindset and...

  • Customer Services Assistant

    3 weeks ago

    Bury St. Edmunds, United Kingdom CRA Group Ltd Full time

    **What we'll give**: **Customer Services Assistant - RAF Honington** - £9.60 per hour, 21 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up to 44% off...

  • Customer Services Assistant

    4 weeks ago

    Bury St. Edmunds, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...

  • Customer Service Assistant

    2 weeks ago

    Bury St. Edmunds, United Kingdom Huws Gray Full time

    We have an exciting opportunity for a **Customer Service Assistant** **(Yard) **to join our team in **Bury St Edmunds**. The role is offering a competitive salary and range of fantastic benefits. Huws Gray Group are a fast-growing company and since the formation in 1990, have developed from a single branch of 5 staff in Anglesey to over 300 locations...

  • Customer Assistant

    2 months ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Thursday 1315 - 2115** **Friday 1315 - 2115** **Saturday 1315 - 2115** **Sunday 14 - 1800** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    2 days ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Working Pattern**: **Thursday 1315 - 2115** **Friday 1315 - 2115** **Saturday 1315 - 2115** **Sunday 14 - 1800** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    2 months ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Work Pattern** SUN 10:00-17:00 WEDS 10:00-17:00 FRI 10:00-17:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    5 days ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Work Pattern** Week One: Mon 10-6 Tues 10-6 Fri 10-6 Sat 10-6 Week Two: Sun 10-6 Mon 10-6 Thurs 10-6 Fri 10-6 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...

  • Customer Assistant

    3 days ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Work Pattern** SUN 10:00-17:00 WEDS 10:00-17:00 FRI 10:00-17:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...

  • Customer Assistant

    3 weeks ago

    Bury St. Edmunds, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Week 1** Mon - 04:30 - 14:30 Tues - 1200-2000 Weds - 1200-2000 Sat - 0600-1400 **Week 2** Sun - 0600-1400 Mon - 0430-1430 Tues - 1200-2000 Weds - 1200-20:00 All interviews must take place face to face in the hiring store. **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    3 weeks ago

    Bury St. Edmunds, United Kingdom Marks & Spencer Full time

    **Working Pattern** **Sun 09:00-17:00** **Thurs 10:00-18:00** **Sat 10:00-18:00** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that deliver ‘best in town’...