Retail/events Senior Supervisor

3 weeks ago

Queensferry, United Kingdom Sodexo Full time

Job Introduction

We currently have an opportunity for casual staff to join our amazing team. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. A need for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

In this position you will be working between our retail and event space at Hopetoun House.

Main Responsibilities
Your role will include the following duties:
To maintain the day to day running of Hopetoun House and any areas used as part of this operational space to the Company standards, within the agreed specification and to the agreed performance, qualitative and financial targets.

This a customer facing role and all other tasks must be completed out with of key service times and presence within the restaurant is expected during peak business operational hours
- Day to day running of the designated retail spaces, including opening and closes
- Coach and support the team on the ground to deliver exceptional customers service
- Provide support to the Assistant Retail Managers to plan and promote additional activities, seasonal
- promotions and customer engagement
- Adhering to all H&S and Food Safety Laws as set out by the company
- Comply with all legislation
- Previous experience working in events, Diner service, Bar & Cafe work is essential
- You will be able to comply with all Company & client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH. This will include your awareness of any specific hazards in your work place.
- You will ensure that all relevant checklists have been completed, adhered to and updated as required.
- You will ensure that sufficient staffing levels are in place at all times to ensure that the retail areas run as smoothly as possible
- Experience with Cash Reconciliation
- You can ensure high standards of personal performance, hygiene, appearance and cleanliness at all times
- You can communicate well and demonstrate a pleasant, polite, efficient, caring and friendly service to customers and clients in all areas of service, which Sodexo provide.
- You will participate in any necessary training and team meetings as required to complete job responsibilities to the Company’s and Client’s standards e.g. health & safety, food hygiene.
- You can work as a team to promote harmonious working relationships within the Sodexo team
- Experience with reporting customer complaints or compliments and taking some remedial action if at all possible.
- You will report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or other irregularities and take such or advice as may be appropriate.
- You can comply with all Sodexo Company policies/procedures and client site rules and regulations

About The Company
Heritage Portfolio is the sub-segment of Sodexo Live that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, Portrait Gallery, private parties and dining, weddings and prestigious events for which we are honoured to have received a Royal Warrant of Appointment as Supplier of Catering Services.

Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.

Package Description

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