Escalated Complaints Officer

**About Us** **Title**: Escalation Specialist **Location**: Edinburgh **Key Roles and Responsibilities** This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our team? - Resolve escalated customer concerns and complaints by creating positive...

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. We have an exciting opportunity for a Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling or Edinburgh. We will consider flexible working...

**Complaints Officers** **Permanent** **Location**: Edinburgh / Peterborough / Witham (typically 2 days in the officer per week, 3 from home) **Salary**: A competitive salary starting from **£27,200 **up to **£34,000** depending on the experience you can bring. We’re driven by our commitment to helping the UK get ready for retirement. As part of...

Overview We administer DB and DC Pension schemes, and off the back of a period of significant growth, we have created a Complaint Handler/Manager role (we can recruit at either level), which is geared towards centralising our complaint resolution processes. We're eager to speak to individuals with a minimum of 4 years’ experience of complaint handling in...

Job Description Summary **Job Description**: Triage Complaints Officer Permanent Location: Edinburgh and Witham (typically 2 days in the office per week, 3 from home) **Salary**: A competitive salary from, £24,880 - £31,100 depending on the experience you can bring Closing date: Friday 16th February 2024 We’re a company of ambitious, collaborative,...

Job Description Summary **Job Description**: Triage Complaints Officer Permanent Location: Edinburgh, Peterborough, Witham (typically 2 days in the office per week, 3 from home) **Salary**: A competitive salary from, £24,880 - £31,100 depending on the experience you can bring Closing date: Friday 16th February 2024 We’re a company of ambitious,...

Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock...

Responsible for the operational delivery of the complaints process to ensure the implementation of the Complaints Handling Procedure across the organisation and with a focus on the complaints investigation element and the Scottish Public Services Ombudsman activity. Participate in the delivery of training and education related to complaints to all levels and...

**Who are Diligenta?** Diligenta's vision is to be acknowledged as the best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is...

**Salary**: From £25000-£26000 **Who are Diligenta?**: Diligenta's vision is to be acknowledged as the best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees,...

Based - Waverley Gate/Hybrid Responsible for the operational delivery of the complaints process to ensure the implementation of the Complaints Handling Procedure across the organisation and with a focus on the complaints investigation element and the Scottish Public Services Ombudsman activity. Participate in the delivery of training and education related...

**Salary**: From £22000-£26000 **The Opportunity**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll put the phone...

Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider. Start Date: ASAP Day Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can...

Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider.Start Date: ASAPDay Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can...

Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider.Start Date: ASAPDay Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can...

Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider. Start Date: ASAP Day Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can...

As a LOB Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the LOB Escalations team. Your responsibilities will include being the teams referral point and acting as the SME on all things LOB Escalations. The LOB Escalations Team is responsible for assessment of escalations raised by...

The purpose of this post: - Participate in the day to day operational delivery of the triage team in the overall processing of triaging complaints supporting the implementation of the Complaints Handling Procedure across the organisation. - Participate in the delivery of training and education related to complaints to all levels and professions within the...

Customer Complaints Handler 24,000-25,200 Are you looking to work for a company who truly believes in what they do? If you are someone who enjoys making a difference and providing excellent customer service then the role of Customer Complaints Handler could be for you. My client focuses on tackling fuel poverty and providing support to the wider...

Huntswood is looking for a Technical Complaint Handler with excellent complaints handling experience and a knowledge of wealth and pensions products to join an exciting project for a leading pensions provider. Start Date: ASAP Day Rate: £202 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can...