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136762 Complaints Officer

2 months ago

Edinburgh, United Kingdom NHS Scotland Full time

Responsible for the operational delivery of the complaints process to ensure the implementation of the Complaints Handling Procedure across the organisation and with a focus on the complaints investigation element and the Scottish Public Services Ombudsman activity.
Participate in the delivery of training and education related to complaints to all levels and professions within the organisation and to new members of the Patient Experience Team to ensure appropriate handling and compliance with policy.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact Ashley Alexander, 0131 536 3370

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