Complaints Officer

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. We have an exciting opportunity for a Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling or Edinburgh. We will consider flexible working...

**Complaints Officers** **Permanent** **Location**: Edinburgh / Peterborough / Witham (typically 2 days in the officer per week, 3 from home) **Salary**: A competitive salary starting from **£27,200 **up to **£34,000** depending on the experience you can bring. We’re driven by our commitment to helping the UK get ready for retirement. As part of...

Complaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Officer, you will be responsible for managing, investigating, and resolving customer complaints in a timely and effective manner.Key Responsibilities:Investigate and resolve customer...

Complaints Officer Job DescriptionWe are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team in Bath, Stirling, or Edinburgh. As a Complaints Officer, you will be responsible for managing, investigating, and resolving customer complaints in a timely and effective manner.Key Responsibilities:Investigate and resolve customer...

**Who are Diligenta?** Diligenta's vision is to be acknowledged as the best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is...

Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints and resolving issues in a fair and timely manner. You will work closely with customers to understand their concerns and provide solutions that meet their needs.Key Responsibilities:*...

We are seeking a skilled Complaints Officer to join our M&G Wealth Platform Complaints team. This is a permanent role that offers flexible working arrangements and frequent homeworking.In this position, you will be responsible for managing, investigating, and resolving customer complaints in a timely and effective manner. You will work closely with other...

Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints holistically, making fair and reasonable decisions on complex cases, and maintaining positive relationships at all business levels.Key Responsibilities:Investigate complaints thoroughly...

Complaint Handler RoleWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints holistically, making fair and reasonable decisions on complex cases, and maintaining positive relationships at all business levels.Key Responsibilities:Investigate complaints thoroughly...

Complaint Handler Role OverviewThis Complaint Handler position is an excellent opportunity to join Diligenta as a key member of our customer service delivery team. As a Complaint Handler, you will be responsible for investigating customer complaints and ensuring that every customer feels relieved or satisfied after resolving their issues. With multiple...

Complaint Resolution RoleAs a Complaint Resolution Specialist at Diligenta, you will play a vital role in ensuring exceptional customer service delivery. Representing our brand, you will investigate customer complaints, identify needs, and use your networking skills to reach fair outcomes. With a growing partnership with Standard Life, we have multiple...

Complaint Resolution SpecialistAt Diligenta, we're seeking a skilled Complaint Resolution Specialist to join our team. As a Complaint Resolution Specialist, you'll play a vital role in ensuring our customers receive fair and timely resolutions to their complaints. Your exceptional communication skills and ability to empathize with customers will be essential...

Complaint Handler Job DescriptionJob Summary:We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer queries, concerns, and complaints in a professional and empathetic manner.Key Responsibilities:Respond to customer inquiries and complaints via phone, email, or in...

Complaint Handler Job DescriptionJob Summary:We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer queries, concerns, and complaints in a professional and empathetic manner.Key Responsibilities:Respond to customer inquiries and complaints via phone, email, or in...

Complaint HandlerSalary: From £25,000-£25,000 Complaint HandlerStarting at £25,000 per yearMonday to Friday, Flexible between, 8am - 6pm35 hours per weekKey ResponsibilitiesInvestigating complaints holistically to make fair, reasonable decisions on complex cases. Managing conflicts and maintaining positive relationships at all business levels....

Job Title: Complaint HandlerWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer inquiries, concerns, and complaints in a professional and empathetic manner.About the Role:Represent a major UK bank by responding to customer queries, concerns, and complaints via...

Job Title: Complaint HandlerWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for responding to customer inquiries, concerns, and complaints in a professional and empathetic manner.About the Role:Represent a major UK bank by responding to customer queries, concerns, and complaints via...

Complaint Handler OpportunityWe are seeking a skilled Complaint Handler to join our team at Diligenta. As a key member of our customer service delivery team, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Investigate complaints thoroughly to ensure fair and reasonable decisions are...

Complaint HandlerStarting at £25,000 per yearMonday to Friday, Flexible between, 8am - 6pm35 hours per weekEdinburgh, EH1 2DH Summary of the role:Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after investigating...

Complaint Handler Job DescriptionJob Summary:We are seeking a skilled Complaint Handler to join our team at Diligenta. As a Complaint Handler, you will be responsible for investigating complaints, managing conflicts, and maintaining positive relationships with customers and stakeholders.Key Responsibilities:Investigate complaints holistically to make fair...