158066 Complaints Officer

2 weeks ago


Edinburgh, United Kingdom NHS Scotland Full time

The purpose of this post:

- Participate in the day to day operational delivery of the triage team in the overall processing of triaging complaints supporting the implementation of the Complaints Handling Procedure across the organisation.
- Participate in the delivery of training and education related to complaints to all levels and professions within the organisation and to new members of the Patient Experience Team to ensure appropriate handling and compliance with policy.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact

NAME: Rochelle Mill
TELEPHONE: 0131 536 3370



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