Team Leader

3 weeks ago

Crawley, United Kingdom Masson Appointments Ltd Full time

Are you looking to join an organisation that actively develops and invests in their employees? This is a fantastic opportunity to join a multi award-winning company, that truly appreciates and rewards their people.

**Responsibilities Include**:

- Responsibilities for the team’s performance against agreed objectives and key performance indicators. To ensure exceptional levels of service are delivered within agreed service levels.
- Ensure resources are directed in an appropriate way to maximise productivity to achieve agreed service levels. Be responsible for recruiting new team members and taking part in the interview process.
- Lead and manage staff in line with company policies and procedures, including training (regulatory and company) & development, 1 to 1’s, performance appraisals and disciplinary & grievance issues.
- Take ownership of the management of relationships with customers, Business Partners, IFA’s and Strategic Partners including third party providers, to ensure all service/ technical enquiries/issues are resolved to the customers satisfaction by whatever meansappropriate - phone, webinars, face-to-face, pension seminars etc.
- Responsible for the recording and analysis of team productivity and quality statistics. Use management information to measure workflow and staff performance. Identify training needs and arrange/provide coaching and technical support to team members.
- Encourage self-development of team members and provide feedback as appropriate. Proactively develop individuals to maximise their ability.
- Contribute to updating operating procedures for all administration activities and ensure all staff are trained/aware prior to implementation.
- Oversee the processing of tasks and ensure they are carried out correctly. Specific tasks may have to be reviewed daily in certain circumstances.
- Working towards or already hold minimum exam requirements necessary to fulfil duties as an 'Overseer’ and act in line with People’s Partnership company values and Treating Customers Fairly.
- Undertake monthly quality sampling of processes and customer communications; ensuring consistency, quality standards are met, and excellent customer service is delivered.
- Providing feedback to colleagues, ensuring this is delivered constructively.
- Maintain a detailed and recorded knowledge of legislative and regulatory requirements.
- Adhere to Company Risk Management policyand procedures, including reporting of incidents or breaches.
- Adhere to Company Diversity & Inclusion policy.
- People management within a solutions-driven, people-focused organisation.
- Working in an operational pensions environment or financial services environment
- Pension legislation (particularly auto enrolment)
- Excellence in Customer Services
- Empathy and sympathy with customer needs
- Excellent communication, interpersonal and presentation skills
- Ability to meet deadlines within tight timelines

**A superb benefits package is on offer including**:

- Onsite gym
- Subsidised travel
- Staff restaurant
- Study support for qualifications
- Generous pensions contribution
- 25 days holiday plus bank holidays
- Childcare vouchers
- Cycle to work scheme and more

**_Contact us now for further information. Interviews asap_**

**Salary**: £28,000.00-£30,000.00 per year

  • Team Leader

    3 weeks ago

    Crawley, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Crawley**: Location Crawley Business Area: Cineworld Cinemas Job type: Full Time Contract **Salary**: £26,235 plus Location Allowance Contact name: Paul Dorrell Job ref: 073396 Published: about 4 hours ago **Team Leader - Cineworld Crawley** Cineworld Crawley is the busiest location in Cineworld's portfolio, located at Crawley...

  • Team Leader

    4 days ago

    Crawley, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Crawley**: Location Crawley Business Area: Cineworld Cinemas, Internal Job type: Full Time Contract **Salary**: £23,500 (+£1,250 Location Allowance) Contact name: Mike Willis Job ref: 059296 Published: about 4 hours ago **CINEWORLD CRAWLEY ARE LOOKING FOR STARS JUST LIKE YOU!** Cineworld Crawley is an 15-Screen Cinema boasting the...

  • Team Leader

    3 weeks ago

    Crawley, United Kingdom WHSmith Full time

    Team Leader - WHSmith - Gatwick Airport - Contract Type: Permanent - Working hours: 39 hours per week, working any 5 out of 7 days - Please Note - Team Leaders working hours any 5 out of 7 days working between the hours of 4.00am and 12.00am - As a Team Leader in our Gatwick Airport stores, you’ll lead and inspire your team to provide exceptional customer...

  • Team Leader

    3 weeks ago

    Crawley, United Kingdom WHSmith Full time

    Team Leader - WHSmith - Gatwick Airport - Contract Type: Permanent - Working hours: 39 hours per week, working any 5 out of 7 days - Please Note - Team Leaders working hours any 5 out of 7 days working between the hours of 4.00am and 12.00am - As a Team Leader in our Gatwick Airport stores, you’ll lead and inspire your team to provide exceptional customer...

  • Team Leader

    3 weeks ago

    Crawley, United Kingdom Card Factory Full time

    Job Introduction **Location: Unit 27, Southgate Avenue, County Mall Shopping Centre, Crawley, West Sussex. RH10 1FP.** **Contracted Hours Available: 21. Experience preferred.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to...

  • Team Leader

    4 weeks ago

    Crawley, United Kingdom Compass Group Full time

    **What you'll be doing**: We're currently recruiting an ambitious Team Leader to help us create exceptional food experiences for Chartwells on a part time basis, contracted to 17.5 hours per week. As a Team Leader, you will be responsible for creating an outstanding culinary experience. In return, you will have the chance to progress your career with a...

  • Team Leader

    2 days ago

    Crawley, United Kingdom RHR Full time

    We're excited to offer an incredible opportunity for the role of retail team leader at a prestigious retailer near Crawley. This position is located in a fast-paced environment with high sales turnover, creating an atmosphere where every day feels like a significant trading day. Our focus is on delivering an exceptional customer experience, and we need...

  • Team Leader

    22 hours ago

    Crawley, West Sussex, United Kingdom RHR Full time

    We're excited to offer an incredible opportunity for the role of retail team leader at a prestigious retailer near Crawley. This position is located in a fast-paced environment with high sales turnover, creating an atmosphere where every day feels like a significant trading day. Our focus is on delivering an exceptional customer experience, and we need...

  • Team Leader

    2 weeks ago

    Crawley, West Sussex, United Kingdom Card Factory Full time

    Job IntroductionLocation: Unit 27, Southgate Avenue, County Mall Shopping Centre, Crawley, West Sussex. RH10 1FP.Contracted Hours Available: 21. Experience preferred.Main Responsibilities We are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil...

  • Team Leader

    3 days ago

    Crawley, United Kingdom Mitie Full time

    **Job Ref 43653** **Job description - Team Leader (TL)** Pay Rate £18ph Mon - Fri - 50hrs p/w **Contract: Thales** **Job Title: Team Leader (TL)** **Reporting to (position): Operations Manager / National Security Coordinator** **Our values and behaviours** Our vision and values are built on the simple premise of ‘The exceptional, every day'- our...

  • Team Leader

    2 weeks ago

    Crawley, West Sussex, United Kingdom Mitie Full time

    Job Ref 43653Job description - Team Leader (TL)Pay Rate £18phMon - Fri - 50hrs p/wContract: ThalesJob Title: Team Leader (TL)Reporting to (position): Operations Manager / National Security CoordinatorOur values and behavioursOur vision and values are built on the simple premise of 'The exceptional, every day'- our overarching commitment to both our...

  • Team Leader

    1 week ago

    Crawley, United Kingdom B&Q Full time

    **About the role** **Team Leader** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £27,766.83 (Exclusive of an £1031.94 per annum store specific location allowance)** **B&Q Crawley** We believe anyone can improve their home to make life better. Every day, we give our...

  • Team Leader

    4 weeks ago

    Crawley, United Kingdom Kier Group Full time

    We’re looking for a Team Leader to join our Telecoms team based in Crawley. Within this role, you can enjoy exposure to exciting major projects, progression opportunities, support in obtaining further qualifications, and even more. **Location**: Crawley, West Sussex **Contract**: Permanent, full time **Salary**: Up to £30k per annum plus benefits &...

  • Team Leader

    4 weeks ago

    Crawley, United Kingdom Kier Group Full time

    We’re looking for a Team Leader to join our Telecoms team based in Crawley. Within this role, you can enjoy exposure to exciting major projects, progression opportunities, support in obtaining further qualifications, and even more. **Location**: Crawley, West Sussex **Contract**: Permanent, full time **Salary**: Up to £30k per annum plus benefits &...

  • Team Leader

    3 weeks ago

    Crawley, United Kingdom Kier Group Full time

    We’re looking for a Team Leader to join our Telecoms team based in Crawley. Within this role, you can enjoy exposure to exciting major projects, progression opportunities, support in obtaining further qualifications, and even more. **Location**: Crawley, West Sussex **Contract**: Permanent, full time **Salary**: Up to £30k per annum plus benefits &...

  • Team Leader

    2 weeks ago

    Crawley, West Sussex, United Kingdom Smiths News Full time £29,000 - £29,500

    Night Shift - Wednesday to Monday 22:00 - 07:00 Our Warehouse teams are the heartbeat of Smiths News. As our Operations Team Leader you'll be responsible for planning and resourcing the warehouse operation to ensure pack accuracy of our products and efficient management products to the department. You will supervise the Warehouse Operatives, providing...

  • Team Leader Care

    2 weeks ago

    Crawley, West Sussex, United Kingdom Sisterly Care Limited Full time

    Job DescriptionA Team Leader with Sisterly Care Ltd is responsible for overseeing a team of caregivers and ensuring the efficient and effective delivery of care services to clients within the community.Key responsibilities include supervising and coordinating staff, assessing client needs, helping to develop care plans and liaising with families and other...

  • Dispatch Team Leader

    4 weeks ago

    Crawley, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full time

    An opportunity has come up to undertake the role of Substantive Dispatch Team Leader at our West Emergency Operations Centre. As a Dispatch Team Leader you will directly supervise, lead and motivate a team of Resource Dispatchers in a fast paced role in an ever changing environment. It requires quick and logical thinking as you will be responsible for rapid...

  • Team Leader

    1 week ago

    Crawley, United Kingdom WHSmith Full time

    **Team Leader - WHSmith - Gatwick** Contract Type - Permanent - Contracted Hours - 38.5 hours per week - Team Leaders working hours: 3 on 3 off working from 6.00pm to 6.00am- £27,000 per annum - 5.6 weeks annual leave - Subsidised lunch/discounted meal deal. - Staff discount in our High street stores. - Pension scheme. Airport Requirements: - 5 years...

  • Dispatch Team Leader

    2 weeks ago

    Crawley, West Sussex, United Kingdom South East Coast Ambulance Service NHS Foundation Trust Full time

    An opportunity has come up to undertake the role of Substantive Dispatch Team Leader at our West Emergency Operations Centre.As a Dispatch Team Leader you will directly supervise, lead and motivate a team of Resource Dispatchers in a fast paced role in an ever changing environment. It requires quick and logical thinking as you will be responsible for rapid...