Caseload Assistant

6 months ago

Margate, United Kingdom Kent Community Health NHS Foundation Trust Full time

Urgent Care Services, comprising of The Acute Response Team (ART), Frailty, Virtual wards and East Kent Night Nursing Service (EKNNS), provides short term health, rehabilitation and care support to enable service users to remain in the community / home environment. This may include treating acutely unwell people that would otherwise require hospital admission.

Careprovided by the EKNNS team includes End of life care, catheter care and other urgent care that is unplannedand cannot wait until the following day.

Home is nationally evidenced to be the best place to recover and regain independence. Enablement and rehabilitation will be the priority focus with active participation from service users in order to achieve maximum independence.

We are working with East Kent Hospitals University Trust, who are leading on developing avirtual ward for people with acute respiratory infections, such as a chest infection, or with an underlying condition, like COPD, to be cared for at home.

Patients who agree to be discharged earlier from hospital, will be monitored at home using technology, such as apps, wearables or other medical devices remotely - and supported by a consultant, specialist GP or advanced practitioner. What technology will be used is still being scoped as we co-design the wards with patients and colleagues during the months ahead.

If you are interested in a new challenge and an exciting new change then this just may be the job for you.

Caseload Assistant will be aligned to a team but might have to travel to other areas should the demand require it. Key responsibilities will include:

- Liaise with ART Band 4 Coordinator with regards to referrals and patient discharges from theacute and community hospital sites into the Acute Response Team
- Answer the Duty phone and address daily service queries such as change of visits/patientenquiries/messages for staff
- escalate triaging and clinical enquires to Duty Clinician
- Autonomous daily support for Duty Clinician with administration of HCA clinical handover tasksincluding transferring of sensitive and confidential patient information to clinical notes system. Observing all confidentiality protocols in place.
- Undertakes a defined role in data collection to inform KPI reporting
- Daily allocation of patients visits to HCAs, which will require analysis of current and projectedrostering information.
- Address and escalate blocks to caseload flow with regards to staff allocation/availability.

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent

We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

We’ve signed up to be a real UK living wage employer. The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we’re delivering our pledge to be the best employer

Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too Ourcareer pathwayswill help you achieve your aspirations

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Find out more about the community differencehere.

Good luck We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

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