Service Co-ordinator
2 months ago
Our team of Service Coordinators work with our administrative service teams, and our clinical service teams in partnership with our Clinical Leads. To work well with our teams you will need to be passionate about improving patient care and making our services a brilliant place to work for our people.
To co-ordinate administrative services in support of clinical service teams and assist the clinical service teams in the delivery of performance metrics. The post holder will support the continual improvement of hospital services to ensure the best possible care for the patients we provide services to and ensure a brilliant place to work for our team members.
The post holder will also be supported to maintain a healthy balance between their personal life and their career, and access flexible working arrangements which are suitable to the needs of our services.
Provide direct line management alongside the TPC Operational Manager for administrative staff.
Ensure the day-to-day workflow of the TPC admin teams is achieved, working with administration teams including PA’s, secretarial support and admin staff including team leaders.
In conjunction with the TPC Operational Manager develop, implement and monitor good working practices and protocols ensuring the provision of a high quality service.
Ensure the TPC admin rota’s are completed effectively and services are adequately covered during core working hours, escalating any issues that cannot be resolved to the Operational Manager.
To ensure that all admin and clerical staff are aware of all contractual targets and that they understand the role they play in the delivery of these targets.
To develop and maintain effective working relationships with administrative, nursing, clinical and management teams.
Work independently and be responsible for managing own workload
Ensure compliance of own and staff's mandatory training targets in line with trust policy.
Ensure that admin staff are appropriately trained to respond to the calls they receive.
Identify skill and knowledge base requirements and ensure individual training needs are addressed for all staff.
Participate in the recruitment of new staff and take an active role in staff induction, including organising training.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
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