Service Desk Analyst

2 weeks ago


Manchester, United Kingdom Castlefield Recruitment Full time

Castlefield Recruitment are currently recruiting a Service Desk Analyst to join an expanding organisation in Manchester. The role will have the option to be hybrid, with some office working required. The role will be for 6 months with opportunities for extension.

The Role:

- Provide 1st and 2nd line support across a range of end user devices, including changing passwords, troubleshooting and setting up new users
- Utilise knowledge of software such as Windows, Active Directory and O365 as well as hardware such end user devices
- Maintain hardware estate, ensuring all hardware is in order and keeping note of any additions and disposals
- Ensure support documentation is maintained for all fault fixes and requests
- Work as a part of the service desk rota system, taking user support calls and investigating issues, promoting a customer and performance focused culture

The Person:

- Utilise knowledge of software such as Windows, Active Directory and O365 as well as hardware such end user devices
- Ability to present technology and solutions in a clear and concise manner to audiences
- High levels of personable communication and customer service
- Experienced in IT Sector



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