Temporary Accommodation Officer

2 months ago

Lowestoft, United Kingdom East Suffolk Council Full time

**East Suffolk Council, Lowestoft NR33 0EQ**:

- **£27,344 - £33,820 per annum (pay award pending) plus essential car user allowance**:

- **37 hours per week**:

- **Permanent**

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an exciting opportunity to join the East Suffolk Council's **Housing Needs team** as a **Temporary Accommodation Officer**.

You will be required to provide an efficient service for our customers in temporary accommodation placed under the homelessness legislation duties, ensuring that they are all provided with the appropriate support in fulfilling the requirements of their Personalised Housing Plan and in line with internal processes.

You will be responsible for a portfolio of directly managed temporary accommodation units, delivering tenancy sign-ups, tenancy administration including data recording and retention, rents and voids, as well as data sharing with both internal and external services. You will also work closely with any participating landlords, our internal Tenant Services and Voids team and relevant contractors, in responding to any disrepairs and fulfilling the requirements under the voids process.

You will have to demonstrate excellent interpersonal, interviewing and written communication skills along with a general understanding of Housing Legislation, Housing Benefit Regulations and Welfare Rights. You will also possess excellent organisation and negotiation skills with the ability to remain calm when challenged or dealing with difficult situations.

**Why work for us?**

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, **take a look at our video and hear why our employees think it is such a great place to work (YouTube)**

**Here are some of the main benefits**:

- generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- local government pension scheme
- flexible working arrangements
- learning and development tailored to your role
- a wide variety of staff support networks including access to health and wellbeing initiatives and programmes
- discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

**Please see our benefits brochure for further information (pdf)**

**Closing date: 1pm, 27 April 2023.**

**Interview date: w/c 8 May 2023.**

**How to apply**

**Step 1 - **Read the advert and the **Job Description and Person Specification (docx)**

**Step 2 - **Complete the **Supporting Statement template (docx)**.** Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.

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