Automation: Pipeline Discovery and Adoption Lead

2 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
Reporting to the Head of Automation and working with fellow members of the Transformation team and teams from across the University, you will lead the identification of automation opportunities and define and shape our automation approach. This will involve analysing and developing requirements, driving insights and recommendations, and supporting the design and delivery of the ultimate solution as part of an adoption support framework. In addition you will lead and manage the pipeline and adoption team.

**Main Duties and Responsibilities**
- Work with cross-functional teams and business units to understand the institution’s goals and provide leadership on support strategies to achieve these goals through business and technology transformation.
- Act as the key link between the technical team, Transformation team and business stakeholders to identify, assess and create effective automated solutions, which deliver meaningful and measurable benefits.
- Build strong working relationships with senior stakeholders and promote the opportunity that automation presents to deliver transformation.
- Identify automation opportunities, define automation value proposition, and reengineer processes to improve automation potential.
- Manage, develop, and maintain the Automation opportunity pipeline, prioritisation matrix and triage with colleagues across the institution.
- Lead effective, sustainable adoption activities associated with new Robotic Process Automation (RPA) solutions within the business areas, and consider change management implications for their implementation.
- Lead and organise the pipeline and discovery team across all automation engagements.
- Coordinate with the business and the technical team to facilitate the planning and execution of RPA, and identify and provide the required support for solution designs and enhancements.
- Deliver business analysis outputs in accordance with automation requirements including pre
- and post-project work such as: business case production; business requirements documentation; and benefits management.
- Work closely with the Head of Automation to review and define the Automation engagement approach to ensure clarity on staff and student needs.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles. Or: Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s)
A2 Demonstrable knowledge and understanding of process improvement and/or automation opportunity identification, analysis and adoption tools and techniques including process analysis, benefit identification, change management, and service development.
A3 Good understanding of current and emerging automation technologies and how other enterprises are employing them to drive business improvements and/or automation.

**Desirable**:

B1 Knowledge of RPA/Automation technologies and spectrum of best practices with process automation and operational excellence.
B2 Knowledge and understanding of service design.

**Skills**

**Essential**:

C1 Ability to rapidly grasp processes, identify opportunities to reengineer them, and provide potential solutions.
C2 Strong analytical skills, coupled with a demonstrable logical, disciplined and structured approach to documentation and procedures.
C3 Exceptional leadership skills with the ability to develop the automation vision and communicate this to inspire and motivate others.
C4 Demonstrable ownership of delivery, including being results-oriented with a commitment to a high quality customer service.
C5 Strong ability to influence and persuade senior management of appropriate courses of action that may have University wide implications.
C6 Ability to lead and develop staff, including own team and other colleagues, to quickly resolve complex problems.
C7 Ability to build and maintain a broad network of effective business relationships.
C8 Demonstrable communication and presentation skills with the ability to influence Subject Matter Experts and business stakeholders towards change, automation and continuous improvement.

**Desirable**:

D1 Change management skills.
D2 Willingness to learn and become confident with Intelligent Automation solutions.

**Experience**

**Essential**:

E1 Substantial professional experience at a senior level in the private/public sector with a demonstrable track record in managing and delivering significant business/process improvement projects involving multiple stakeholders to a clear and successful conclusion.
E2 Significant experience in the suc

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