Automation Lead: Engagement

1 month ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
Reporting to the Head of Automation and working with fellow members of the Transformation team and teams from across the University, the Automation Lead: Engagement and Analysis partners with the Automation Lead: Technical to drive delivery across the full Automation Lifecycle, discovery, delivery and deployment. Jointly owning responsibility across opportunity identification, benefit management and solution design and delivery. Leading the team to ensure that the automation delivery engine is aligned to our automation pipeline, delivering value through the delivery of automation solutions to our services and business areas.
You will lead the design of our team strategy across automation opportunities identification and prioritisation. This will involve ensuring quality and direction to the team ensuring a robust approach to analysing and developing requirements, driving insights and recommendations, and supporting the design and delivery of the ultimate solution as part of an adoption support framework. In addition, you will lead and manage team members across the full automation lifecycle.

**Main Duties and Responsibilities**
1. Work with cross-functional teams and business units to understand the institution’s goals and provide leadership on support strategies to achieve these goals through business and technology transformation.
2. Act as the key link between the technical team, Transformation team and business stakeholders to identify, assess and create effective automated solutions, which deliver meaningful and measurable benefits.
3. Build strong working relationships with senior stakeholders and promote the opportunity that automation presents to deliver transformation.
4. Identify automation opportunities, define automation value proposition, and reengineer processes to improve automation potential.
5. Manage, develop, and maintain the Automation opportunity pipeline, prioritisation matrix and triage with colleagues across the institution.
6. Lead effective, sustainable adoption activities associated with new Robotic Process Automation (RPA) solutions within the business areas and consider change management implications for their implementation.
7. Lead and organise the automation team across all automation engagements, this includes matrix management across the end-to-end automation lifecycle.
8. Coordinate with the business and the technical team to facilitate the planning and execution of RPA and identify and provide the required support for solution designs and enhancements.
10. Deliver business analysis outputs in accordance with automation requirements including pre
- and post-project work such as: business case production; business requirements documentation; and benefits management.
11. Work closely with the Head of Automation to review and define the Automation engagement approach to ensure clarity on staff and student needs.

**Knowledge, Qualifications, Skills and Experience**

**Knowledge/Qualifications**

**Essential**:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles. Or: Scottish Credit and Qualification Framework level 9,10 or 11 (Ordinary/Honours Degree, Post Graduate Qualification), or equivalent, including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s).
A2 Demonstrable knowledge and understanding of process improvement and/or automation opportunity identification, analysis and adoption tools and techniques including process analysis, benefit identification, change management, and service development.
A3 Good understanding of current and emerging automation technologies and how other enterprises are employing them to drive business improvements and/or automation.

**Desirable**:

B1 Knowledge of RPA/Automation technologies and spectrum of best practices with process automation and operational excellence.
B2 Knowledge and understanding of service design.

**Skills**

**Essential**:

C1 Ability to rapidly grasp processes, identify opportunities to reengineer them, and provide potential solutions.
C2 Strong analytical skills, coupled with a demonstrable logical, disciplined and structured approach to documentation and procedures.
C3 Exceptional leadership skills with the ability to develop the automation vision and communicate this to inspire and motivate others.
C4 Demonstrable ownership of delivery, including being results-oriented with a commitment to a high quality customer service.
C5 Strong ability to influence and persuade senior management of appropriate courses of action that may have University wide implications.
C6 Ability to lead and develop staff, including own team and other colleagues, to quickly resolve complex problems.
C7 Ability to build and maintain a broad network of effective bus

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