IT Service Manager
2 weeks ago
**IT Service Manager required** for a growing organisation with offices based in Central Birmingham. Within this role, you will be responsible for service management across all platforms, products, and services, working across internal IT functionsand external IT operation teams to ensure IT service capacity and performance.
**Key Responsibilities of the role include**:
- Responsible for managing and assuring service delivery of platforms, products and services ensuring end to end co-ordination and management.
- Accountable for managing and escalating incidents, ensuring coordination of resolving parties, communication to stakeholders and post incident review.
- Manage the service delivery of business systems ensuring they have been assigned an IT lead and administered accordingly.
- Responsible for informing and helping define service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
- Accountable for the development and maturity of a multi-sourced service support teams with a customer-centric support approach across multiple locations, focused on service availability and performance.
- Responsible for the provision of adequate reporting and ensures service standards are met for their specific service.
- To be accountable for the escalation of technical change.
**Key Skills required**:
- Experience of managing multiple services provisioned on enterprise platforms whilst leading internal and external teams.
- Ability to balance multiple priorities to deliver a complex service or project for stakeholders.
- Experience of producing reports that provide governance and assurance for service standards.
- Ability to lead investigative work into problems within existing processes, driving the collection of information and creation of recommendations for improvements.
- Knowledge of IT service frameworks, methodologies, and best practice.
- Ability to use data analytics skills to enhance business performance.
**Salary**:
Our client is offering a salary of £40,000 - £45,000 per annum plus excellent benefits, including bonuses and flexible working opportunities.
**Interested? Send your up-to-date CV to Josh Horne at Crimson for review.**
**Crimson is acting as an employment agency in regard to this vacancy.**
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