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Airport Coordinator
4 months ago
To oversee and manage the smooth running transfers operation at a specific airport terminal or train station to ensure safety and wellbeing of all students whilst also providing an exceptional welcome and goodbye to students.
**Briefing Meetings**:To attend a meeting at your allocated airport, to receive the necessary information and be fully briefed on the day’s schedule.
**Central Point of Contact**: To be the central point of contact at the airport terminal or train station for students, parents, agents, as well as Bede’s centre staff, Head Office staff and airport or airline staff to ensure a smooth, safe, and efficient transfer service on arrival and departure days.
**Transfer Management**: To manage the whole transfer operation at a given airport terminal or train station competently and confidently, ensuring mínimal waiting times to achieve the highest standards of customer service for students, parents, and agents.
**Unaccompanied Minors (UMs)**:To be the designated Bede’s representative at the terminal, receiving UMs from airline staff on arrival, registering them on departure, and in both cases completing all necessary documentation to provide a safe and effective transfer service from the Airline to Bede’s and vice-versa, during which time the student is accompanied and looked after.
**Problem-Solving**: To foresee any potential problems, respond appropriately to delays and last-minute changes and resolve all arising problems, challenges, and issues calmly, professionally, and collaboratively, to ensure the delivery of a professional transfer service.
**Risk Assessments/Health & Safety**:To read and understand the risk assessment relevant to the role, ensuring that Health and Safety policies and procedures are being adhered to, for the students to be safe at all times.
**Status Reporting to Head Office**: To inform the Transfer team Managers of any deviation from the daily schedule including students not on flights, flight delays, transportation delays, missed flights, unexpected Unaccompanied Minors, alternative arrangements, etc. so that accurate and up-to-date information is always available for Head Office.
**Feedback Reporting to Head Office**: To complete reports and provide daily feedback to the Transport Manager to ensure an effective and first-class service is maintained.
**Pastoral Care and Safeguarding**: To be observant of students’ behaviour, attitude, conduct and performance to ensure their physical and emotional well-being and to include any concerns in the daily feedback report to the Transport Manager.
**Job Types**: Part-time, Temporary
**Salary**: £12.50 per hour
Expected hours: 20 per week
Schedule:
- Weekends only
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 01/05/2024
