Operations Coordinator

2 weeks ago

Chester, United Kingdom Vital Power Ltd Full time

We are looking for an Operations Coordinator to join our fast paced, growing team

As Operations Coordinator you will have an integral role within the Operations Team, assisting in day-to-day coordination of the operational activities of the business. Monitor and control business operations to meet customer expectations and achieve our company goals. Liaise with both the customer and VP management team to ensure a successful service delivery.

You will thrive in a fast-paced working environment, at times working under pressure as part of a strong, friendly team. You will be efficient in your work, possess strong communication skills and will be able to multitask and prioritise using your initiative where necessary.

**Roles & Responsibilities**
- Oversee the planning and arranging of service schedules for engineers throughout the country.
- Scheduling of engineers for the install and repair work of operations Coordinate emergency call out repair work, taking as much detail as possible and organisation of deployment of engineers to site.
- Responsible for managing the accurate and efficient data entry of our field management software (scheduling tool)
- To assist the operations team by helping to overcome any service delivery challenges
- To liaise with customers and suppliers (where necessary) to organise jobs and confirm working schedules
- Liaise with other departments as necessary to meet customer requirements.
- To organise and file all relevant service documentation
- General administration duties, including supporting the parts ordering process when required
- To develop a good understanding of the industry and our services
- To contribute to the continuous improvement of internal business processes to ensure that the service provided is always at the highest possible standard
- To focus on achieving individual and team objectives
- To work positively and communicate professionally across the team, providing an effective contribution to work tasks
- To work in line with the wider business values, goals, and objectives.
- To work with your Manager on your own personal development and seek opportunities for career development within the business

**Person Specification**
- Essential skills and experience:_
- Good level of general education
- Computer literate with experience of Microsoft Office (mainly Excel and Word)
- Have an excellent standard of communication, both written and verbal
- Be able to plan and organise workload
- The ability to solve problems
- Be able to learn quickly and show a genuine interest in the business
- Be able to work as part of a team as well as independently
- Shows self-motivation and initiative
- Is positive and enthusiastic
- Desirable skills and experience:_
- Current and valid UK driving licence

**What you can expect**
- 25 days annual leave plus bank holidays
- Private Medical Insurance (after 12 months service)
- Discretionary annual bonus scheme

**Next Steps**

The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.

Please note, proof of the right to work in the UK will be required.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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