New Business Processor

3 days ago

Belfast, United Kingdom Just Retirement Full time

9.11.22 Customer Service, Operations & General Management

**Job Title: New Business Processor**
**Location: Belfast (Arena Building)**

**Hours: Full Time - Monday-Friday 9-5pm**
**_______________________**

**The Role**

This role is 50% administration and 50% telephony, where you will spend your time completing admin tasks and contacting customers over the phone.

We are seeking someone who is driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised.

**You will**-
- Provide and maintain excellent levels of customer service, providing prompt and efficient response to enquiries-
- Provide informative and accurate information on products and services we offer to customers- Constantly seek new and innovative ways to meet and exceed our customers’ expectations, making recommendations and suggestions to improve processes

**You are**- Experienced in both administration and customer interaction via telephone.- Customer orientated and have the customer’s best interest at the heart of everything you do- Able to work under pressure to achieve objectives within timescales, without compromising accuracy and quality- Extremely organised, with the ability to make intelligent decisions when faced with competing priorities- Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels- GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths

**Overview of Company**

We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we’re not your traditional financial services company and we’re not just looking for traditional financial services people.

We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life.

In 2021 we were named as one of the UK’s 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services’ 30 Best Companies to Work For, London’s 75 Best Large Companies to Work For, South East’s 100 Best Companies to Work For and Northern Ireland’s 10 Best Companies to Work For. We’re extremely proud to have achieved this against the backdrop of the pandemic and the many challenges it posed to our colleagues and customers.

**Company Benefits**- A Competitive Salary, amazing Pension Scheme and Life Assurance- Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday- Private Medical Cover and Income Protection, just in case- A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets- Opportunity to progress within your career both in-role and within the company- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)- A variety of Employee Funded Benefits available to you via our Online Benefits Portal- Plus, several additional purchase options available for you and your loved ones

**Contact Information

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