Restorative Justice Officer

6 months ago


Birmingham, United Kingdom Midland Heart Full time

**The Role**
We have an exciting opportunity for a **Restorative Justice Officer** to join us Working in the Social Housing sector can be challenging and in this intensive role, you’ll work with some of our most challenging and vulnerable customers. With that being said, it is also rewarding and exhilarating, in which no two days are the same and most importantly, you’ll be supported by a close-knit team.

You’ll predominantly concentrate on ensuring restorative justice within our communities - you will proactively meet with our tenants and various stakeholders to mediate issues and educate them on restorative justice. You’ll role will be to hold meetings between various parties - this will include sourcing suitable venues, frequent travel around Midland Heart’s geography to meet with tenants and general administration duties including compiling notes / agreements between parties.

We operate a true hybrid working model in which we deliver our service from the best location for the service to be delivered. You can therefore expect a healthy balance of remote and onsite working.
- Previous experience working within restorative justice.
- Experience working within Housing and dealing with complex tenant related issues.
- People / community engagement experience.
- Previous experience of addressing challenging customer behaviour.
- Previous experience of managing a complex high-volume caseload.

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Please note, the assessment process for this role is due to take place on Thursday 25th April, however suitable applicants may be invited in for an interview shortly after applying. We reserve the right to halt recruitment activity for this role at any stage.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._



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