Trade Floor Support Analyst

2 weeks ago

London, United Kingdom Advantage Resourcing Full time

**Trade Floor Support Analyst**

Advantage Resourcing are now searching for a Trade Floor Support Analyst to join a Hedge Fund based in West London. Being immediatly available is hightly desirable for this oppurtunity.

This is an initial 6-month contract inside IR35 with the role becoming permanent thereafter.

**Key Skills as Trade Floor Support Analyst**
- Bloomberg - **Essential**:

- Trade Floor Support - **Essential**:

- VMware - **Essential**:

- Windows 10 - **Essential**:

- Office 365 - **Essential**:

- Ticketing log systems (Jira/Confluence preferable) - **Essential**:

- Network experience - **Desirable**:

- PowerShell - **Desirable**

**Key Responsibilities as Trade Floor Support Analyst**
- Investigating, diagnosing and resolving low impact problems within service level agreement
- Providing advice to users on systems, products and services,
- Responding to calls and enquiries from users, specialists across 1st, 2nd and 3rd line support for systems
- Demonstrating, installing and commissioning desktop systems and their routine upgrades
- Providing information on updates, known errors, changes in availability, new facilities etc
- Carrying out routine tasks associated with operating and controlling the installed hardware and software within the department
- Providing an effective interface between users and external commercial suppliers where applicable.
- Documenting incidents, progress checking and ensuring all diagnostic information is provided for error resolution and incident analysis.

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