Specialist, Client Change Pa2024219

3 weeks ago


Basildon, United Kingdom SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**Job Description**:
About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**Job Description**:
SS&C GIDS

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services.

About the Role

The main purpose of the role is to act as Change sponsor/oversight, supporting Support Governance processes

Own change control process for clients, monitor delivery of projects

Manage small enhancements

Ensure commercial impact of change is understood, agreed and invoiced

Your Responsibilities
- Account Management - Develop existing client relationships with relevant Management Company(ies)
- Reporting - MI Reporting, provide input to MI reports on CRs, status & costs
- Communication - Provision of information to external client and liaison with internal teams to facilitate progress on change
- Meeting Management - Organise, run & participate in CR related meetings & conference calls
- Budgetary Control - Monitor 'actual time spent' per CR and ensure accurate & timely invoicing
- Change Control - Front door/inception and HLE process. Formal submission of HLE and escalation point for HLE enquiries

Your Experience
- Detailed knowledge of PEP, ISA, Unit Trust, OEIC or Investment Trust Administration.
- Knowledge of Financial Services regulatory environment.
- A good understanding of the client service model, business strategy, structure and product offering. Excellent Communication Skills (Essential)
- Good analytical skills (Essential)
- Good verbal reasoning and numeric skills. (Essential)
- 3+ years industry operational experience

EEO Statement / Non-agency Disclosure

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Background Checks

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.



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