Client Services Administrator

7 months ago


Reading, United Kingdom Towergate Health & Protection Full time

**Client Services Administrator - Winnersh - ARDHK892003**

**Do you have Customer Service and Administration experience?**

We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete).

Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.

You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

**Responsibilities**
- Be the first point of contact for day to day administration from clients, providers and other internal and external sources.
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
- Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
- Ensure that client records and in-house system is always kept up to date.
- Attend internal and external meetings with Insurers and product training as required.
- To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.

**Essential criteria**
- Previous administration experience
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Strong Microsoft package ability
- Proven ability to adapt to change
- Proven team player
- Delivers a high level of customer service
- Willingness to develop
- Customer centric approach
- Efficient and reliable

**What do we offer in return?**

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

**Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Financial planning services
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Reading, RG41 5RB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Will you now or in the future require sponsorship for employment visa status?

**Experience**:

- Customer service: 1 year (required)
- Administration: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Reading, RG41 5RB

Reference ID: ARDHK892003



  • Reading, United Kingdom Towergate Health & Protection Full time

    **Client Services Administrator - Winnersh** **Salary: Up to £23,400 (Depending on experience)** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of...


  • Reading, United Kingdom Towergate Health & Protection Full time

    **Client Services Administrator - Winnersh - ARD928346** **Do you have Customer Service and Administration experience?** We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). Our Client Services Administrators are a key part of our business, speaking to our customers on...


  • Reading, Reading, United Kingdom Adept Services Ltd Full time

    About Adept Services LtdWe are a busy maintenance company based in Reading, Berkshire, seeking a highly motivated Service Administration Manager to join our team. The successful candidate will be responsible for coordinating administrative tasks, managing a team of service maintenance and repair tradesmen, and ensuring seamless communication with customers,...

  • Client Administrator

    15 hours ago


    Reading, United Kingdom Focus Resourcing Full time

    Our client is a successful and growing health-care company and they are now seeking a diligent Client Administrator for their busy team. This role would suit someone who has an interest in health-care but it is not essential for this role. Most importantis someone who understands the necessity for excellent customer service with the ability to work well...


  • Reading, United Kingdom O.T. Client Services Full time

    HVAC Service Technician Wanted in ReadingWe are seeking a reliable and skilled HVAC Service Technician to join our team at O.T. Client Services. As a key member of our operations, you will be responsible for installing, maintaining, and repairing plumbing and heating systems across our client base in Reading and surrounding areas.The ideal candidate will...

  • Contract Administrator

    7 months ago


    Reading, United Kingdom Trevett Services Full time

    **Contract Administrator - Up to £25,500 per annum** Our client is a global FM Services contractor who are looking for a **Contract Administrator** to join their Quotes and Compliance team on a **full time, permanent basis**. This role is based out of the clients offices in Reading and is paying a **salary of up to £25,500 per annum**. **Company...


  • Reading, United Kingdom Adept Services Ltd Full time

    We are looking to recruit a full time Customer Services administrator for a busy maintenance company based in Reading, Berkshire. You will be based full time at their head office but some travel to customer sites and client meetings may be required in the future, so you will have to be a car owner / driver. Job hours are 7.30 am to 4.30pm Monday to Friday...

  • Contract Administrator

    7 months ago


    Reading, United Kingdom Trevett Services Full time

    **Contract Administrator - £25,000 per annum** Our client is a global FM Services contractor who are looking for a **Contract Administrator **to join their Quotes and Compliance team on a **full time, permanent basis**. This role is based out of the clients offices in Reading and is paying a **salary of £25,000 per annum**. **Company Benefits**: - 24...


  • Reading, Reading, United Kingdom First Intuition Ltd Full time

    We are seeking an exceptional Client Services Professional to join our team at First Intuition Ltd. This dynamic role requires a strong administrative background and excellent communication skills.The ideal candidate will have a positive attitude, be flexible, and possess the ability to work effectively in a fast-paced environment.The successful candidate...


  • Reading, Reading, United Kingdom Adept Services Ltd Full time

    Adept Services Ltd is seeking a Customer Service Administrator to join their team. This full-time role is based at their head office in Reading, Berkshire.The successful candidate will be responsible for handling incoming calls, logging details, and prioritizing work schedules. They will also raise job cards, book jobs, and update information for external...


  • Reading, United Kingdom Towergate Health & Protection Full time

    **Client Services Specialist - Winnersh - ARD958488** **Do you have officed based Customer Service or Administration experience?** Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once...


  • Reading, United Kingdom Goodall-Smith Wealth Management Full time

    Are you looking for an exciting new adventure in Business? We’re looking for a Client Services Administrator to join us for a Level 3 Business Administration Apprenticeship over 18 months within our successful finance wealth management practice in Berkshire. ‘Goodall-Smith Wealth Management’ is a highly successful partner practice of St James Place...


  • Reading, Reading, United Kingdom Adept Services Ltd Full time

    Adept Services Ltd requires a skilled administrative assistant to support our service operations in Reading, Berkshire.Job Summary:This full-time role involves providing administrative support to our customer service team, raising job cards, booking jobs, and managing information updates in collaboration with outside service...


  • Reading, United Kingdom Wood plc Full time

    The primary requirement of this role will be the support of client team personnel (overseas nationals residing in London and Reading) including general information on living in the local area. **Responsibilities** - Diary management - Correspondence including minutes, presentations, reports, drafting documents etc. - Creating presentations including slide...


  • Reading, United Kingdom mbf. Full time

    A dynamic and fast growing financial planning firm, based in Reading are currently in the market for a Client Services Manager to head up a team of five support staff. The role is responsible for managing the client services team ensuring that all client service related matters are dealt with accurately and on time, and in accordance with the high standards...


  • Reading, United Kingdom Reed Insurance Full time

    This is a great opportunity, and the company deal with Clients on the Wealth Planning IFA Practice side. To be considered you will ideally have the following skills: - a) Financial Services Administration b) Previously done some pensions or investment Administration c) Some knowledge of the industry within Financial Services administration d) A degree...


  • Reading, United Kingdom Huntswood Full time

    Are you looking to progress your career within Administration / Customer Service? Help us to meet our client's needs as a Customer Service Administrator within the growing Huntswood Group. Based in our **Head office** in **Central Reading**, you will use your excellent customer service and administration skills you will give a high level of service by...


  • Reading, United Kingdom Adept Services Ltd Full time

    About the RoleWe are seeking a highly skilled and organized Customer Service Administrator to join our team at Adept Services Ltd. Based in Reading, Berkshire, this is a full-time position that requires excellent communication skills, attention to detail, and the ability to work efficiently.As a Customer Service Administrator, you will be responsible for...


  • Reading, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Administrator/Receptionist required in Reading.** Our client is a Car Dealer in Reading, who is looking to hire an experienced Service Administrator/Receptionist for their team. Hours of work for this role as a Service Administrator/Receptionist are full time, Monday to Friday ONLY - 08:00am til 17:30pm. You will be responsible for the accurate and...


  • Reading, Reading, United Kingdom Adept Services Ltd Full time

    Adept Services Ltd is a dynamic maintenance company based in Reading, Berkshire, seeking an experienced Administrative Support Officer to join our team. The successful candidate will provide administrative support, manage a team of service maintenance and repair tradesmen, and ensure effective communication with customers, suppliers, and internal teams.Key...