Client Services Professional
5 days ago
We are seeking an exceptional Client Services Professional to join our team at First Intuition Ltd. This dynamic role requires a strong administrative background and excellent communication skills.
The ideal candidate will have a positive attitude, be flexible, and possess the ability to work effectively in a fast-paced environment.
The successful candidate will be responsible for delivering exceptional service to our clients and students, ensuring their needs are met. They will thrive in a dynamic setting and possess excellent communication skills in both verbal and written form.
Key Responsibilities:
- Act as the first point of contact for enquiries from students and their employers relating to course administration and providing appropriate advice and guidance.
- Maintain sponsored student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
- Liaise with regional FI centres in the coordination of administrative support for national clients.
- Support Account Managers/Client Relationship team with data collection and implementation of programme changes and sharing feedback / highlighting issues.
- Ensure accurate data entry of learner details and course bookings onto a variety of systems.
- Draft various apprenticeship enrolment forms onto our enrolment system.
- Track, chase and report on outstanding actions relating to the onboarding process.
- Produce reports on student and client information.
- Create courses in our CRM system.
- Arrange any physical materials required for the delivery of courses.
- Perform administration duties for apprentices and commercial learners.
- Process course enrolment, exam bookings, handle student queries and manage access issues.
- Other duties commensurate within the role, including support to other colleagues in the company when required.
Essential Skills:
- Excellent communication (both written and verbal) and relationship-building skills.
- Strong organisational and time management skills.
- A positive and solution-focused attitude to work.
- Ability to use initiative and proactively manage workloads.
- Flexibility and adaptability to changing workloads.
- Excellent attention to detail.
Benefits:
- We offer a competitive salary of £24,570 - £26,000 per annum, dependent on experience.
- Flexible working hours and a range of family-friendly policies.
- An Employee Assistance Programme: 24-hour confidential access to counselling and support services.
- A competitive pension scheme.
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