Client Services Professional

5 days ago


Reading, Reading, United Kingdom First Intuition Ltd Full time

We are seeking an exceptional Client Services Professional to join our team at First Intuition Ltd. This dynamic role requires a strong administrative background and excellent communication skills.

The ideal candidate will have a positive attitude, be flexible, and possess the ability to work effectively in a fast-paced environment.

The successful candidate will be responsible for delivering exceptional service to our clients and students, ensuring their needs are met. They will thrive in a dynamic setting and possess excellent communication skills in both verbal and written form.

Key Responsibilities:

  • Act as the first point of contact for enquiries from students and their employers relating to course administration and providing appropriate advice and guidance.
  • Maintain sponsored student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
  • Liaise with regional FI centres in the coordination of administrative support for national clients.
  • Support Account Managers/Client Relationship team with data collection and implementation of programme changes and sharing feedback / highlighting issues.
  • Ensure accurate data entry of learner details and course bookings onto a variety of systems.
  • Draft various apprenticeship enrolment forms onto our enrolment system.
  • Track, chase and report on outstanding actions relating to the onboarding process.
  • Produce reports on student and client information.
  • Create courses in our CRM system.
  • Arrange any physical materials required for the delivery of courses.
  • Perform administration duties for apprentices and commercial learners.
  • Process course enrolment, exam bookings, handle student queries and manage access issues.
  • Other duties commensurate within the role, including support to other colleagues in the company when required.

Essential Skills:

  • Excellent communication (both written and verbal) and relationship-building skills.
  • Strong organisational and time management skills.
  • A positive and solution-focused attitude to work.
  • Ability to use initiative and proactively manage workloads.
  • Flexibility and adaptability to changing workloads.
  • Excellent attention to detail.

Benefits:

  • We offer a competitive salary of £24,570 - £26,000 per annum, dependent on experience.
  • Flexible working hours and a range of family-friendly policies.
  • An Employee Assistance Programme: 24-hour confidential access to counselling and support services.
  • A competitive pension scheme.


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