Customer Service Representative

6 months ago


Ipswich, United Kingdom Suffolk Building Society Full time

**About Suffolk Building Society**

A career with Suffolk Building Society is much more than a job. But then, we are much more than just a mortgage and savings business.

Unlike banks, we have no shareholders. Instead, we have over 60,000 members, all with an equal say in how we're run. This makes us a very democratic organisation, and one for whom values are more influential than rules.

Our culture and outlook are distinctive too. We want to recruit talented people. To enable this, we are committed to equal opportunities and diversity. We truly care about our people and make it a priority to nurture professional development as well as personal growth.

The most important thing we are looking for when we recruit, is a real desire to help people and deliver excellent service. Our members are at the heart of everything we do.

**About the role**

Building relationships and leaving a positive impression through good customer service will help with the wider Society Lending target for mortgages. You will need to be able to access and read wordy documents, pulling out the pertinent information to support brokers enquiries.

You’ll join a dynamic helpdesk and be part of the larger Sales Team.

**Salary and working hours**:
Annual salary of circa £24,380 depending on skills and experience

35 hours per week, Monday to Friday, 9am to 5pm.

Based at our Head Office, IP3 9SJ. Hybrid working available upon successful completion of probationary period.

**Your day-to-day activities**

Developing relationships with our new & existing brokers, providing a top service, communicating effectively and working to encourage further business contributing to team sales targets.

Supporting the Business Development Managers with their designated areas.

Supporting with administration of broker registration tasks (as required).

**About you**

As a Customer Service Representative, you will have:
Good level of competency in Maths and English, ideally at the GCSE level.

Experience in building & maintaining relationship over the phone essential.

Self-motivated with strong organisational, problem solving and team working skills.

Be an excellent communicator with a can-do attitude.

IFS certificates desirable, but not essential.

Willingness for further study to obtain CeMAP acceptable.

**You will be rewarded with**

Success-Sharing Bonus (discretionary)

On the job training and excellent career progression opportunities

The opportunity to participate in a discretionary bonus scheme

24 days annual leave increasing with tenure, plus bank holidays

Pension scheme and free pension advice

Life insurance

Wellness programmes

Healthcare cash plan

Retailer discounts

Opportunities for volunteering with local charities

Pay: £24,380.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: BDRJUN



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