Bank Receptionist

3 weeks ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Currently recruiting for 2 Bank Reception Staff to work across the Acute Sites, Leicester Royal Infirmary, Leicester General Hospital and the Glenfield Hospital.

This is a Bank Contract and you will be required to work as and when it is required. The hours can be anything from 7.50 hours per week to 37.50 hours per week.

The three Hospital Reception Desks operates on a 0800-2000 Shift pattern and you could be asked to cover any shifts between those hours, which could be a 0800-1400 or 1400-2000 or anything in between.

We are looking for well-organised person with excellent interpersonal skills to work on our Frontline Desks. You will be the first point of contact for all visitors that come to the Reception Desks. It is essential that you have excellent communication skills and a good telephone manner and look presentable. Experience of working in a customer focused environment or similar role is required, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years’ experience in a Reception Role or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed particularly during your first weeks of employment when you will need to attend training sessions and shadow other staff members.

To act as the first point of contact visitors to the Hospital providing a comprehensive reception function. Provide a welcoming approach when meeting and greeting patients and visitors who attend the site. Display a polite and proficient telephone manner when receiving and directing telephone calls. Able to deal with any contentious and sensitive issues in the appropriate manner.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

**Responsibilities**:

- The job role will be in the Main Reception of one of three acute hospitals within the Trust to provide a friendly and efficient service to all patients and visitors who attend the site
- Ensuring, where appropriate visitors sign in and provide identification badges where required
- Key control responsibilities, issuing and maintaining a key log.
- Providing a prompt, efficient, polite telephone service, directing calls accurately and providing information as required.
- To undertake a variety of general office duties, including typing, filing and changing server backup tapes on a daily basis where required.
- Reporting of complaints and incidents adhering to policies and procedures.
- Responsible for monitoring access, CCTV (close circuit TV) functions where installed.
- May be required to test and co-ordinate personal alarm systems.
- Where there is on site car parking available, to be responsible to report incidents or issues occurring in the car park and where applicable administration of parking permits.
- Receiving and sorting post Internal and external with franking of post where required.
- Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
- Accepting, checking and distributing deliveries.
- Responsibility for co-ordinating and booking rooms for meetings and any necessary equipment or preparation that may be required.
- Logging and reporting of any defects/faults to the environment/equipment.
- Responsibility for ordering of stock, printer/photocopier toners and any stationery that may be required.
- Organise patient transport and reimburse monies where applicable, and maintain logs for audit purposes.
- Where applicable co-ordinating appointments.
- If required, fire warden responsibilities, ensure fire checklist form and walk rounds are completed.
- Provision of cover for colleagues for annual leave and sic

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