Sales and Customer Service Advisor

2 weeks ago


Southport, United Kingdom Point Safety Ltd Full time

Point Safety, a leading safety equipment supplier, are looking for a Sales and Customer Service Advisor to join our portable sales team in Southport.

Point Safety has been offering life-saving equipment across the UK and overseas for over 10 years, specialising in the supply of gas detection and fall arrest equipment to a variety of different industries. We’re looking for someone to join our team that can help support our customers and offer the 5* customer service we’re known for.

If you’re looking for a role in Sales and Customer Service, we’re here for you. We provide ongoing product and systems training giving you all the tools you need to succeed.

**The role**:
As a Sales and Customer Services Advisor, you will be working within our portable sales team, offering support and advise to our ever-growing list of customers. Reporting directly to the Sales Manager, you will be responsible for supporting our customers pre
- and post-sale, from the initial inquiry to confirmation of the sale.

Key duties include:

- Answering the Sales Line and speaking with new and existing customers
- Quoting customers and quote chases
- Processing confirmed orders.
- Following up with customers post-delivery.
- Offering top rated customer service
- Hitting monthly KPIs
- Lead Generation

**The person**

We’re looking for someone with excellent people skills, with a track record of going above and beyond for their customers. As a family business, the right person will be able to work well with all members of the team, as well as be able to work independently when required. We’ll provide ongoing product and systems training to help you get started with your role here at Point Safety. You should have:

- Ability to build rapport and maintain relationships with customers.
- Excellent organisation skills
- Be proficient with Microsoft Office products.
- Previous experience in a Sales/Customer service B2B role
- Previous experience in Lead Generation

**What’s in it for you?**

We offer a competitive salary of £20,000 to £25,000 depending on experience.

Commission Scheme

Flexible working hours available

You get 24 days holiday per year + bank holidays (Pro Rata if part time hours)

Standard Business hours are 8.30 - 17.00 Monday to Friday.

**How do I apply?**

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Southport: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- B2B sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SCA1


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