Customer Service and Ticket Selling

7 months ago

WestonsuperMare, United Kingdom Great Western Railway Full time

**Who are we?**

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.

We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel - relaxing, fast, efficient, friendly and fun.

**About the job?**

Collecting ticket selling equipment from Weston Super Mare at the start of your day, you will then travel to Worle, Nailsea & Backwell or Yatton Station, where roster coverage is required, to provide staff coverage and ticket selling. You will ensure that the customer requirements are met and exceeded, and that ticket office opening times are adhered to. You will provide information and assistance to customers and ensure that the station environment is kept to a high standard. You will end your shift at Weston Super Mare to return equipment and bank takings.

**Your main responsibilities will be**:

- Providing the highest level of customer service and being dedicated to customer needs.
- Meet and greet customers at stations by being friendly, professional and efficient.
- Selling tickets using our mobile ticketing device.
- Carrying out basic maintenance and cleaning where required.
- Accurately completing all accountancy and other tasks associated with ticket selling.
- Providing information and assistance to customers.
- Ensuring the safety of customers, staff, visitors and contractors is given the highest priority.
- Maintaining a safe, pleasant, and clean station environment.

**You'll need to be**:

- Able to deliver extraordinary front line customer service
- Able to understand customer requirements and expectations
- A self-starter with a can do attitude
- Confident when decision-making
- Calm yet directive in a crisis
- Able to work to strict procedures

**As a minimum you'll need to have**:

- The ability to work as part of a team or independently
- Evidence of numerical ability
- Attention to detail
- Strong verbal and written communication skills
- An ability to multitask well

**About the location?**

Worle, Nailsea & Backwell and Yatton stations are busy commuter stations in the North Somerset area as well as having a growing leisure market. During the busy holiday periods due to its proximity to many popular tourist locations and venues will see large numbers travel from these stations. Due to collecting ticket selling equipment and banking takings, the shift will begin and end at Weston Super Mare station and travelling time will be included in the shift times.

**Additional Information?**

The role requires working as a General Purpose Role covering gaps in the roster at Worle, Yatton and Nailsea and Backwell stations, 7 days a week on a rolling roster pattern which may include Sundays and Bank holidays. Full time and part time hours are available, but this can be discussed at the interview stage.

**The Reward?**

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Customer Service Advisor

    7 months ago

    Weston-super-Mare, United Kingdom Barclays Full time

    **Customer Service Advisor** **Weston-Super-Mare** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Assistant

    2 weeks ago

    Weston-super-Mare, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Christmas - Foods - Flowerdown** **20 Hours Per Week** **Thurs - 17:45-23:00, **Fri & Sat - 15:00-23:00** - This is a temporary contract from 04/12/22-24/12/22 - flexibility is required and work pattern may change. There will be an increase of hours Christmas week._ **Purpose** - To deliver a great shopping experience for their...

  • Senior Service Advisor

    2 weeks ago

    Weston-super-Mare, United Kingdom Auto Skills UK Full time

    SENIOR SERVICE ADVISOR Basic Salary - Up To £34,000 + Bonus Working Hours - Monday 8.30 - 5.30pm & 1 in 4 Saturdays 8am till 4pm (Paid at Overtime) Location - Weston-Super-Mere Vacancy to be filled by an experienced Senior Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of...

  • Team Member

    2 weeks ago

    Weston-super-Mare, United Kingdom Cineworld Group Plc Full time

    **JOB PURPOSE** To ensure that you are delivering the highest standard of customer service at all times. You will support the Cinema team on continuously driving sales, while supporting the cinema team in the smooth running of the cinema in line with policy and procedures. You will be fully cross trained, performing different duties at various times. Staff...

  • Administrative Officer

    3 weeks ago

    Weston-super-Mare, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 219901**Salary**: - £20,965 - £21,488**Grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Part-time**Number of posts**: - 2Contents Location About the job **Benefits**: Things you need to...

  • Customer Service Advisor

    2 weeks ago

    Weston-super-Mare, United Kingdom Red Recruitment Full time

    Red is recruiting Customer Service Advisors to join a busy office located in the Town Hall in Weston-Super-Mare. This role involves providing excellent customer service and ensuring all queries are dealt with. This position is Monday to Friday with the option for possible hybrid working after the training period. This position is temporary. **Benefits and...

  • Administrative Officer

    3 weeks ago

    Weston-super-Mare, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 244601**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent - Temporary**Length of employment**: - Up to 12 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Customer Service Advisor

    2 weeks ago

    Weston-super-Mare, United Kingdom Red Recruitment Full time

    Are you passionate about providing exceptional customer service? Would you like a new opportunity in Weston-Super-Mare? Red is recruiting a Customer Service Advisor to join a fast-growing provider based in Weston-Super-Mare. This is a fantastic opportunityto become part of a team that places both its customers and people at the heart of everything they...

  • Customer Service Representative

    4 months ago

    Weston-super-Mare, North Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Weston-super-Mare, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a...

  • Customer Service Advisor

    7 months ago

    Weston-super-Mare, United Kingdom Castelan Full time

    **Job Title**: Customer Services Advisor - First Year Team **Location**: Weston-Super-Mare, UK **Starting Salary**: £20,996.30 (rising to £22,004.40 Following Successful Probation) **Working Hours: Monday** - Friday, 09:00 - 17:30 Are you passionate about providing exceptional customer service and ready to join a dynamic team dedicated to putting the...

  • Customer Service Advisor

    1 week ago

    Weston-super-Mare, United Kingdom Castelan Full time

    An exciting opportunity has arisen to join the team as a **Customer Service Advisor** within the Deployment team. The training, skills, development, and experience shared on the team, sets usapart from our competitors. As a **Customer Service Advisor** you will be responsible for providing outstanding customer service to clients and their customers, keeping...

  • Customer Service Representative

    4 weeks ago

    Weston-super-Mare, North Somerset, United Kingdom Lidl Full time

    Job Summary:We are currently recruiting for a Customer Service Representative to join our retail team. As a Customer Service Representative, you will play a key role in delivering excellent customer service, resolving customer queries, and contributing to the overall success of the store.Main Responsibilities:Customer Service: Provide exceptional customer...

  • Customer Service Ambassador

    4 weeks ago

    Weston-super-Mare, North Somerset, United Kingdom Tim Hortons Full time

    Job Title: Customer Service AmbassadorWe are seeking an enthusiastic individual to join our dynamic team as a Customer Service Ambassador at Tim Hortons. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming atmosphere for all guests.About the Role:The primary objective...

  • Customer Service Expert

    4 weeks ago

    Weston-super-Mare, North Somerset, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Job Description:We are seeking a Customer Service Expert to join our team in Weston-super-Mare, United Kingdom. The successful candidate will be responsible for providing exceptional customer service and resolving queries in a timely manner.Main Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information...

  • Customer Service Administrator

    2 weeks ago

    Weston-super-Mare, United Kingdom Micro Clutch Developments Ltd Full time

    Micro Clutch Developments Ltd is looking to employ a Customer Service Administrator to complement their busy sales office and to help uphold their exemplary customer service standards. Established in 1978 Micro Clutch Developments has built its reputation by supplying quality power transmission products combined with excellent customer service and product...

  • Customer Service Advisor

    8 months ago

    Weston-super-Mare, United Kingdom Fix Auto UK Full time

    At Fix Auto UK, we pride ourselves in delivering right first-time repair solutions that include value, service, speed and quality for our customers. We currently have a vacancy for an experienced Customer Service Advisor. Hours - Fulltime. - have a driven 'can do' attitude - have a good eye for detail - excellent customer service skills - experience of...

  • Customer Service Advisor

    9 months ago

    Weston-super-Mare, United Kingdom Fix Auto UK Full time

    At Fix Auto UK, we pride ourselves in delivering right first-time repair solutions that include value, service, speed and quality for our customers. We currently have a vacancy for an experienced Customer Service Advisor. Hours - Fulltime. [You may be required to work Saturday mornings.] - have a driven 'can do' attitude - have a good eye for detail -...

  • Customer Service Associate

    3 weeks ago

    Weston-super-Mare, North Somerset, United Kingdom Lidl - Avonmouth Full time £13

    Job OverviewWe are seeking a dedicated Customer Service Associate to join our team at Lidl - Avonmouth. As a key member of our store staff, you will play a vital role in ensuring exceptional customer service and maintaining a clean, tidy, and organized store environment.**Salary:** £12.00 - £14.50 per hour (dependent on experience)In this exciting...

  • Customer Service Apprentice

    2 weeks ago

    Weston-super-Mare, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Weston-super-Mare** **Working hours: Full time to include Weekend working - 39 hours** **Weekly: Based on Age Related National Minimum Wage (e.g. £187.50 for 16-17 year olds)** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience...

  • Court Usher

    7 months ago

    Weston-super-Mare, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 347199**Salary**: - £21,149- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- AA**Contract type**: - Fixed term**Length of employment**: - For a period of up to 12 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...