Customer Service Advisor

2 months ago


WestonsuperMare, United Kingdom Castelan Full time

An exciting opportunity has arisen to join the team as a **Customer Service Advisor** within the Deployment team. The training, skills, development, and experience shared on the team, sets usapart from our competitors.

As a **Customer Service Advisor** you will be responsible for providing outstanding customer service to clients and their customers, keeping the customer at the heart of everything that they do.

You will be directly handling service requests and ensure clients customers receive outstanding after sales care.

**Responsibilities**
- Communicate professionally, clearly, accurately and effectively with internal and external customers through various channels.
- Accurate maintenance of the operational databases and customer files
- Inputting data into client bespoke systems where necessary
- To assist where necessary to ensure the smooth running of the team
- Raising/booking Travelodge jobs within the agreed SLA and updating Verisae
- Checking and processing invoices
- Handholding new client to ensure smooth integration
- Assisting the Revenue keep with their daily task where required
- Be confident in decision making and finding the best outcome for the client and customer
- Meet performance indicators, as agreed during performance reviews.
- Implements process change aimed at improving productivity, quality & customer service
- To adhere to all Company Policies and Procedures, including Health & Safety, Data Protection/GDPR, Code of Conduct and IT security.

**About you**
- GCSE Maths and English at grade C and above or an intermediate GNVQ or an NVQ level 2.
- Able to deal with all work referrals after training or instruction

**Job Types**: Full-time, Permanent

**Salary**: £20,990 - £22,000 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday



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