Full Time Customer Service Advisor
4 months ago
**Customer Service Advisor Job description**
We aren’t just another employer, we are a Real Living Wage accredited employer. We pay all our team a Living Wage because we know our team comes first.
**Working days & hours**:
40.5 hours per week
Monday to Thursday 9:00pm-5:30pm
Friday 8:30am-3:00pm
**We provide our team with**:
- Competitive living wage salary - reviewed annually
- Potential to win monthly awards, vouchers, and bonus
- Early finish Friday
- 28 Days holiday per year - including the whole of Christmas to new year period
- Employee benefits package including medical insurance
- Additional day’s holiday for each year of service completed
- Staff & Family discount on company domestic cleaning services
- Full training program with ongoing support
- Online access for holiday booking & payroll
**Please note the location of our office is Wick Saint Lawrence and is not well serviced by public transport.**
**Duties for our Customer Service Advisor include but are not limited to**:
- Answer incoming calls from external parties and responding accordingly
- Diary management for Technicians
- Taking card payments
- Outbound calls to contracts
- Outbound calls to generate new business
- Sending appointment reminders and feedback requests
- Ensuring up to date paperwork is available for Technicians
- Typing and sending contracts and documents
- General admin duties
**To be considered for this role you must**:
- Have excellent knowledge and skills of computers including outlook, word, and excel
- Be able to demonstrate your ability to multi-task
- Excellent written and verbal communication skills
- Confidence in dealing with customers in person, on the phones, and in writing
- Self-motivated and self-sufficient, as we do not believe in micro-management
- Outstanding customer service skills
- Positive attitude
- Good sense of humour and able to deal with high-pressure, fast pace environment.
- Some form of sales experience is preferred but not essential
**Job Types**: Full-time, Permanent
Pay: £12.00 per hour
Expected hours: 40.5 per week
**Benefits**:
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Office
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