Customer Service Representative

3 days ago


WestonsuperMare, North Somerset, United Kingdom Lidl Full time

Job Summary:

We are currently recruiting for a Customer Service Representative to join our retail team. As a Customer Service Representative, you will play a key role in delivering excellent customer service, resolving customer queries, and contributing to the overall success of the store.

Main Responsibilities:

  1. Customer Service: Provide exceptional customer service, responding to customer queries, and resolving any issues promptly and professionally

  2. Product Knowledge: Maintain a high level of product knowledge, including features, benefits, and pricing information

  3. Transaction Processing: Process transactions accurately and efficiently, handling cash, credit card payments, and mobile payments

  4. Store Maintenance: Contribute to the maintenance of a clean and organized store environment, adhering to company standards

Requirements:

  • Communication Skills: Excellent communication and interpersonal skills

  • Teamwork: Able to work effectively in a fast-paced retail environment and as part of a close-knit team

  • Problem-Solving: Ability to resolve customer queries and problems promptly and professionally

What We Offer:

  • Salary: Competitive hourly rate: £12.40 - £13.35 per hour

  • Benefits: Opportunities for career progression and professional development, discounts on Lidl products and services, pension scheme, and other employee benefits



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