Customer Retention Executive

4 months ago

Bicester, United Kingdom Memoria Ltd Full time

**Our Mission Statement**

“Memoria Funerals has a mission to provide exceptional standards of service and facility to the bereaved families that use its services. This is because it is not only commercially sensible to do so but also because it is an essential act of human decency towards people who have just lost a much loved member of their family or friend. Bereavement is the price we must all pay for the joy of loving and being loved. The loss of a loved one is the most stressful, unhappy and traumatic experience that we will face in life. We at Memoria Funerals we realise that we are unable to eradicate such pain but we also know it is our responsibility and duty to be as efficient, kind, respectful and polite as humanly possible to our clients at their time of grief.”

**Job Purpose**

**Key Responsibilities**
- Liaise with relevant parties to gather in the daily information
- Ensure that all information is correct
- Support the Ops Director in the daily reporting of information to the Board
- Managing and updating company databases
- Managing clients missed payments
- Follow up cancellations and convert back to a confirmed sale
- Processing payments and managing the process for upgrading funeral plans and changes of payment terms
- Providing administrative support to other departments or projects as needed
- Performing other duties as assigned.
- Assist with overseeing and management of tasks related to project completion

**Key Competencies**
- Strong attention to detail
- Good communication skills
- Client focus
- Self-management
- Team working
- Achievement focus
- Adaptability
- Problem solving
- Integrity, sensitivity and commitment
- Ability to multi task

**Person Specification**
- High level of IT skills to include Microsoft Excel and Word.
- Committed to the provision of excellent service with excellent organisational skills
- Good numeric and literacy skills
- Strong reasoning ability
- Strong sense of ethics and good judgement
- Flexible and adaptable

**Job Types**: Full-time, Permanent

**Salary**: From £30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person

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