Head of Customer Experience and Growth

4 weeks ago


Bicester, Oxfordshire, United Kingdom https:jobs-redefined.cositemap Full time

This is a rare opportunity to join a pioneering company that's revolutionising the motorsport pathway. As our Head of Customer Experience and Growth, you will lead the customer acquisition strategy in new markets and be hands-on in executing creative, data-driven campaigns that introduce our exciting offering to the world.

This role offers a comprehensive benefits package, including private healthcare and a hybrid working environment. You'll report to a seasoned management team and will build your own team as we scale.

Growth Strategy Development and Implementation:
  • Create and implement a comprehensive growth strategy aligned with the business's objectives across customer acquisition and retention.
  • Develop and oversee initiatives to retain customers across digital platforms and at physical events.
Marketing Optimisation:

Manage performance across various marketing channels and identify optimisation levers.

Customer Experience Optimisation:

Ensure effective communication across individual hubs, focusing on the continual improvement of the customer experience.

Regularly track and report growth performance, ensuring data transparency for central functions across Karting League hubs.Work closely with the managers of each hub to ensure alignment on objectives and targets.Technology Deployment:
  • Implement technology that enhances acquisition, retention, and provides insights into customer behaviour, campaign performance, and trends.
Build and lead a growth team at our UK HQ, managing talent across marketing and customer experience functions.

5+ years of proven experience in a similar role, preferably in a fast-paced, zero-to-one environment, or in top-tier management consulting (or equivalent).

Skilled at analysing data, building reports/dashboards and deriving insights.

Ability to proactively manage multiple projects simultaneously with minimal supervision.

Working knowledge of web analytics tools like Google Analytics.

Experience utilising SEO research/analysis tools like Ahrefs, SEMrush.

Proficient with marketing automation/CRM platforms - HubSpot an advantage.

Competitive salary, bonus, and potential for rapid professional development in a start-up environment.

Our HQ is in Oxfordshire, and we support hybrid working.

Opportunities to travel internationally.

Private healthcare, Pension, Employee Assistance Programme, Cycle2Work Scheme.



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