Junior Emea Dealer Technical Support Representative
2 weeks ago
**Major Purpose of Role**: To provide technical/administrative assistance and 1st and 2nd level support related to Carestream Dental, hardware, or software. Response to queries, follows escalation process, Provides Licenses and Spare parts, runs diagnostic programs, isolates problems, and determines and implements a solution.
**Specific Responsibilities**:
Excellent verbal and written communication skills.
IT and electronics knowledge.
Respond to queries either in E-mails or over the phone.
Provide technical/administrative assistance and support for incoming queries and issues related to Carestream dental equipment's software, and hardware. (Technical Issues, licensing, registrations and Spare parts )
Ability to communicate technical information to non-technical/technical customers.
Skill in organizing resources and establishing priorities. (Following internal escalation process)
Ability to understand and identify Carestream Dental electronic system/software malfunctions and operations problems.
Follow up with customers to ensure the issue has been resolved.
Collect feedback from customers about Carestream products usage.
Run reports to determine malfunctions that continue to occur.
**Requirements**:
**1.Technical Education in Electrical Engineering, Electromechanics and/or IT requested**
**2. Experience**
No experience needed
**3. Required Knowledge/Skills/Competencies**
Ability to increase his existing technical knowledge through Carestream Product Trainings.
Fluent Spanish (proven by a test), good English.
Desired Skills
- Excellent interpersonal, organizational, written, and oral communication skills preferred.
The willingness to develop him-/herself along with the development of the EAMER Dental business in all needed directions - based on the individual job the person carries out.
Attention to Detail.
**4. Work Environment**
- Generally works in an office environment but may occasionally be required to perform duties outside of the typical office setting.
- Travel is required approximately 5% per year.
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