Technical Operations Manager
7 months ago
Contract Type
: Permanent, full timeSalary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am – pm, Monday – Friday, with some flexibility around working hours Interview Process: -stage processWhy SCC?
An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose:To lead and manage the day to day activities of the Technical Services, Client Application Management and Incident Management Teams. The teams perform nd and rd line support for incidents and requests for the front office components in a highly secure network.
The successful candidate will exhibit verifiable experience in a customer facing role, coupled with a demonstrable knowledge across multiple technical domains. They will have at least three years’ experience managing and leading BAU teams in complex environments, where customer satisfaction is key.
Key responsibilities: Provide technical expertise and leadership to the Technical Services Team, the customer and other suppliers; Resourcing and allocation of work, maintaining a balanced utilisation of the resources, and identifying and filling any gaps in knowledge or technical capability of the team; Directly interact with clients, technical teams and rd parties in order to co-ordinate rapid and effective response to major incidents. Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions to an incident Performance management and appraisals to be conducted for the team; addressing and correcting any underperformance of the team; Ensure that security is treated as a priority. Report and act upon any security issues or breaches; Maintain a high degree of customer service for all support queries, adhering to all service management principles . Track, record and actively monitor a customer technical risk log across all Customer IT solutions in order to recommend service improvements and drive forward the best solution and service for the customer. Assist the team in troubleshooting and escalating any issues related to desk-side support, imaging or packaging. Skills and experience: Experience managing a multi-site technical team Able to produce detailed reporting both ad-hoc and regularly Ability to build and maintain strong relationships with customers and senior stakeholders Good technical knowledge across multiple domains, this includes Microsoft Active Directory, SCCM, ITSM Tools Good customer service skills Resource Management skills About You-
Technical Operations Manager
2 weeks ago
Stevenage, Hertfordshire, United Kingdom Carbon60 Full timeJob Title: Technical Operations ManagerJob Summary:We are seeking a highly skilled Technical Operations Manager to join our team at Carbon60. The successful candidate will be responsible for overseeing the delivery of technical services and maintaining excellence in Facilities Management.Main Responsibilities:Oversee the interpretation of RBI assessments and...
-
Technical Operations Manager
2 months ago
Stevenage, Hertfordshire, United Kingdom SCC Full timeAbout the RoleWe are seeking an experienced Technical Operations Manager to lead and manage the day-to-day activities of our Technical Services, Client Application Management, and Incident Management Teams.Key ResponsibilitiesProvide technical expertise and leadership to the Technical Services Team, clients, and other suppliers.Resourcing and allocation of...
-
Technical Operations Manager
2 months ago
Stevenage, Hertfordshire, United Kingdom SCC Full timeAbout the RoleWe are seeking an experienced Technical Operations Manager to lead and manage the day-to-day activities of our Technical Services, Client Application Management, and Incident Management Teams.Key ResponsibilitiesProvide technical expertise and leadership to the Technical Services Team, clients, and other suppliers.Resourcing and allocation of...
-
Technical Operations Manager
2 months ago
Stevenage, Hertfordshire, United Kingdom SCC Full timeJob Title: Technical Operations ManagerContract Type: Permanent, full-timeSalary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9am – 5pm, Monday – Friday, with some flexibility around working hoursInterview Process: Multi-stage processWhy SCC?An inclusive workplaceExcellent...
-
Technical Operations Manager
2 months ago
Stevenage, Hertfordshire, United Kingdom SCC Full timeJob Title: Technical Operations ManagerContract Type: Permanent, full-timeSalary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9am – 5pm, Monday – Friday, with some flexibility around working hoursInterview Process: Multi-stage processWhy SCC?An inclusive workplaceExcellent...
-
Senior Technical Operations Manager
2 weeks ago
Stevenage, United Kingdom TXM Recruit Full timeAt TXM Recruit, we are seeking a highly skilled Senior Technical Operations Manager to join our team. As a Senior Technical Operations Manager, you will be responsible for overseeing the technical operations of our biomedical campus in Hertfordshire.The ideal candidate will have a minimum of NVQ Level 3 in either electrical or mechanical engineering and must...
-
Senior Technical Operations Manager
2 weeks ago
Stevenage, Hertfordshire, United Kingdom Carbon60 Full timeJob DescriptionWe are seeking a highly skilled Technical Manager to join our team at Carbon60. As a Technical Manager, you will be responsible for ensuring the delivery of technical services and maintaining excellence in Facilities Management.The ideal candidate will have a strong background in mechanical, building services, or a related field, with in-depth...
-
Technical Operations Manager
2 weeks ago
Stevenage, Hertfordshire, United Kingdom SCC Full timeContract Type: Permanent, full-time Salary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year Hours: 9 am – 5 pm, Monday – Friday, with some flexibility around working hours Interview Process: A multi-stage process Why SCC? An inclusive workplace Excellent package: solid basic and...
-
Technical Operations Manager
1 month ago
Stevenage, Hertfordshire, United Kingdom SCC Full timeContract Type : Permanent, full-timeSalary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9 am – 5 pm, Monday – Friday, with some flexibility around working hours Interview Process: -stage processWhy SCC? An inclusive workplace Excellent package: solid basic and...
-
Technical Operations Manager
1 month ago
Stevenage, Hertfordshire, United Kingdom SCC Full timeContract Type : Permanent, full-timeSalary Package: Competitive plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a yearHours: 9 am – 5 pm, Monday – Friday, with some flexibility around working hours Interview Process: -stage processWhy SCC? An inclusive workplace Excellent package: solid basic and...
-
Senior Technical Operations Manager
2 weeks ago
Stevenage, Hertfordshire, United Kingdom Carbon60 Full timeTechnical Manager RoleCarbon60 is seeking a highly skilled Technical Manager to join their team in Stevenage. The successful candidate will be responsible for ensuring the delivery of technical services and maintaining excellence in Facilities Management.Main Responsibilities:Oversee the interpretation of RBI assessments, reports, and future RBI inspection...
-
Technical Operations Specialist
3 weeks ago
Stevenage, Hertfordshire, United Kingdom Fujitsu Full timeJob Title Technical Operations SpecialistLocation Data CentreYour roleWe are seeking a Technical Operations Specialist to join our operations team on a 24x7/365 shift pattern working 12hr rotational shifts. Your primary role will involve working as a 24x7/365 operations team member providing first line Data Centre support for a range of internal, private and...
-
Technical Operations Specialist
3 weeks ago
Stevenage, Hertfordshire, United Kingdom Fujitsu Full timeJob Title: Technical Operations SpecialistLocation: Fujitsu's strategic Data CentreYour Role:We are seeking a Technical Operations Specialist to join our operations team on a 24x7/365 shift pattern, working 12-hour rotational shifts. As a key member of our team, you will provide first-line Data Centre support for internal, private, and public sector...
-
Technical Operations Specialist
1 month ago
Stevenage, Hertfordshire, United Kingdom Fujitsu Full timeJob Title: Technical Operations SpecialistLocation: Fujitsu's strategic Data Centre in StevenageWe are seeking a skilled Technical Operations Specialist to join our operations team on a 24x7/365 shift pattern. As a key member of our team, you will provide first-line Data Centre support for internal, private, and public sector customers, ensuring services...
-
Technical Operations Specialist
1 month ago
Stevenage, Hertfordshire, United Kingdom Fujitsu Full timeJob Title: Technical Operations SpecialistLocation: Fujitsu's strategic Data Centre in StevenageWe are seeking a skilled Technical Operations Specialist to join our operations team on a 24x7/365 shift pattern. As a key member of our team, you will provide first-line Data Centre support for internal, private, and public sector customers, ensuring services...
-
Technical Operator
5 months ago
Stevenage, United Kingdom Fujitsu Full timeWe are looking for a Technical Operations Specialist to join our our operations team based in our strategic Fujitsu’s strategic Data Centre. Your primary role will involve providing Data Centre support for a diverse range of customers to help ensure services remain operational and that incidents are managed promptly within a defined process. Your role will...
-
Technical Delivery Manager
4 weeks ago
Stevenage, United Kingdom CV-Library Full timeTechnical Delivery Manager We are currently seeking a Technical Delivery Manager for a Facilities management client in the pharmaceutical industry. This is an exciting opportunity for a proactive and results-driven individual to join a global leader in technical services. Key Responsibilities: Project and Operations Management: Lead...
-
Technical Delivery Manager
5 days ago
Stevenage, United Kingdom Boden Group Full timeTechnical Delivery Manager We are currently seeking a Technical Delivery Manager for a Facilities management client in the pharmaceutical industry. This is an exciting opportunity for a proactive and results-driven individual to join a global leader in technical services. Key Responsibilities: Project and Operations Management: Lead the technical...
-
Senior Technical Operations Manager
3 weeks ago
Stevenage, Hertfordshire, United Kingdom Boden Group Full timeTechnical Delivery ManagerWe are seeking a Technical Delivery Manager to lead the technical delivery of various workflows, including maintenance, reactive tasks, and client-funded projects. This role is ideal for a proactive and results-driven individual who can drive performance improvements and foster a culture of continuous improvement.Key...
-
Technical Manager
3 weeks ago
Stevenage, Hertfordshire, United Kingdom Carbon60 Full time £65,000Carbon60 is seeking a highly skilled Technical Manager to join their team in Stevenage.This is an exciting opportunity to work with a national player in the FM world, where you will be responsible for ensuring the delivery of technical services and maintaining excellence in Facilities Management.As a Technical Manager, you will be an astute and analytical...
